Elektron Musical Instruments

--- In elektron-users@yahoogroups.com, "philipp_angleitner" 
<Philipp_Angleitner@a...> wrote:

> what about bugs and so on. are there many bad, nerve-wracking, 
nasty things that come with the machine? 

I never intended to rant about my MD, but I thought I may be able to 
help you make a decision, Phil.

I experienced problems with my MD. It simply died one day less than 
one year old. It wouldn't power up. I had to pay to send it back to 
elektron for repair. I had to pay customs AGAIN on the way back in. 
It worked for another couple of months then died again. I paid to 
send it to elektron again and paid customs duties for a third time. 
In all fairness to elektron, this was one of 1st few hundred of MDs 
sold. But is that scary or what!?
 
> what about the service by the elektron-staff? are they friendly, 
helping, trustworthy people who help me out if i have a problem with 
the gear?

Well, again I have had a different experience from most of the people 
who post on this list. In my MANY communications with elektron, I 
found the staff to be willing to help, but often incompetent. 
Elektron refused to pay postage to send the unit to Sweden for repair 
both times. Elektron marked the packages in such a way that US 
Customs charged me duties two additional times. Elektron only 
replaced my defective MD after I demanded it. IN TOTAL, I PAID AN 
EXTRA $95 IN SHIPPING AND $115 IN CUSTOMS DUTIES TO REPAIR MY 
INSTRUMENT. PLUS MORE THAN 6 MONTHS OF NOT BEING ABLE TO USE IT. Even 
after all this, elektron won't even give me a free t-shirt. So, I 
have had an experience similar to your JoMox situtation, Phil.

It's an amazing instrument but one that, for me, has come with more 
headaches than it is worth. I wouldn't recommend getting into this 
Machinedrum if you haven't already.