Homebrew PCBs

Some of you might have remembered how I complained about a order I
placed with Electronic Express. Thought I might update what has happened

I placed the order on Feb 7 and today March 28 I Noticed that my
account had been charged for the order. The only email I received from
them was a generic email when I placed the order. I canceled the order
via email on Feb 15. I never received any emails from that
conversation either.

In defence of them They did answer my phone call promptly and told me
that I could refuse shipment If I would like to. Of coarse Im sure I
would pay for shipping both ways. 

I ask them If It was customary for their buisness to ship out a
product SEVEN weeks after the order was placed without any
acknowledgement to the buyer of backorder or shipping status either by
phone or email. He said that they generally dont respond via email. 
that still leaves regular mail and phone. 

If they advertise and sell via the Internet then they need to get with
the program and take advantage of the quick and precise communication
it offers. And they need to rethink there business practices if they
want to remain competitive. Either way that used up there one and only
chance to get any of my future buisness

Regards
Dennis Waggoner

Hi Dennis,

SOrry to hear you had trouble with them.  I don't believe i ever did 
business with them so I have no idea what their inner workings are 
like. 

However, I can tell you a bit about selling on the net and 
communicating with customers - it ain't as easy as you would hope.  
Most of the people that purchase items from me, do not use a valid 
email address.  I believe this is because most other companies sell 
the email addresses to spammers, so, that has trained people to not 
use valid email addresses when they order on-line.  So, when 
something goes wrong with an order here, I first try their email. 9 
out of 10 times, the email either bounces, or is never responded to 
from the customer.  If that fails, I then try the phone number they 
are suppose to provide.  About 7 out of 10 of them are either bogus 
or incorrect.  That finally leaves me with snail mail at which point 
I don't even bother trying to communicate anymore.  My products are 
very low cost very low margin and I can't afford to waste the time 
tracking down people via snail mail.

So, while I am sure this is not the reasons behind the problems with 
your case, I just thought I would share what it's like on the other 
side of the problems.  It sure is frustrating for both parties 
trying to communicate when we have so many options to do it with, 
and it seems to always fail somewhere along the way.

Well, I hope all works out for you in the end with that company.

Chris



--- In Homebrew_PCBs@yahoogroups.com, "sbdwag" <sbdwag@...> wrote:
>
> Some of you might have remembered how I complained about a order I
> placed with Electronic Express. Thought I might update what has 
happened
> 
> I placed the order on Feb 7 and today March 28 I Noticed that my
> account had been charged for the order. The only email I received 
from
> them was a generic email when I placed the order. I canceled the 
order
> via email on Feb 15. I never received any emails from that
> conversation either.
> 
> In defence of them They did answer my phone call promptly and told 
me
> that I could refuse shipment If I would like to. Of coarse Im sure 
I
> would pay for shipping both ways. 
> 
> I ask them If It was customary for their buisness to ship out a
> product SEVEN weeks after the order was placed without any
> acknowledgement to the buyer of backorder or shipping status 
either by
> phone or email. He said that they generally dont respond via 
email. 
> that still leaves regular mail and phone. 
> 
> If they advertise and sell via the Internet then they need to get 
with
> the program and take advantage of the quick and precise 
communication
> it offers. And they need to rethink there business practices if 
they
> want to remain competitive. Either way that used up there one and 
only

> chance to get any of my future buisness
> 
> Regards
> Dennis Waggoner
>

This would be easy to fix with a email confirmation process.
"To complete your order we must verify your email address. Please click on  
the confirmation link you will receive shortly. Read our privacy policy if  
you have any questions." ... something like that.
You must do that to register for almost anything, so most people wouldn't  
mind doing it for orders. In fact many online shops require it when you  
register the first time.

I understand your problem, but i will provide a valid address (might be  
protected via safersignup or something, but will be valid). I find it  
simply unacceptable if i don't get a reply from someone wanting money from  
me, regardless if this is a shop or a ebay seller, and he has sure seen  
the last of me. "We generally don't reply to emails" - i mean what crap is  
this - they must have a valid address to reply to then. It's like if i  
would say "i generally don't pay for orders".

There is _nothing_ more annoying than having to do business with somebody  
who doesn't communicate with you.

ST




On Wed, 29 Mar 2006 00:56:58 +0200, lcdpublishing  
<lcdpublishing@...> wrote:

> However, I can tell you a bit about selling on the net and
>
> communicating with customers - it ain't as easy as you would hope.
>
> Most of the people that purchase items from me, do not use a valid
>
> email address.  I believe this is because most other companies sell
>
> the email addresses to spammers, so, that has trained people to not
>
> use valid email addresses when they order on-line.  So, when
>
> something goes wrong with an order here, I first try their email. 9
>
> out of 10 times, the email either bounces, or is never responded to
>
> from the customer.  If that fails, I then try the phone number they
>
> are suppose to provide.  About 7 out of 10 of them are either bogus
>
> or incorrect.  That finally leaves me with snail mail at which point
>
> I don't even bother trying to communicate anymore.  My products are
>
> very low cost very low margin and I can't afford to waste the time
>
> tracking down people via snail mail.
>
>
> So, while I am sure this is not the reasons behind the problems with
>
> your case, I just thought I would share what it's like on the other
>
> side of the problems.  It sure is frustrating for both parties
>
> trying to communicate when we have so many options to do it with,
>
> and it seems to always fail somewhere along the way.
>
>
> Well, I hope all works out for you in the end with that company.
>
>
> Chris

--- In Homebrew_PCBs@yahoogroups.com, "sbdwag" <sbdwag@...> wrote:
>
> Some of you might have remembered how I complained about a order I
> placed with Electronic Express. Thought I might update what has 
happened
> 
> I placed the order on Feb 7 and today March 28 I Noticed that my
> account had been charged for the order. The only email I received 
from
> them was a generic email when I placed the order. I canceled the 
order
> via email on Feb 15. I never received any emails from that
> conversation either.
> 
> In defence of them They did answer my phone call promptly and told 
me
> that I could refuse shipment If I would like to. Of coarse Im sure I
> would pay for shipping both ways. 
> 
> I ask them If It was customary for their buisness to ship out a
> product SEVEN weeks after the order was placed without any
> acknowledgement to the buyer of backorder or shipping status either 
by
> phone or email. He said that they generally dont respond via email. 
> that still leaves regular mail and phone. 
> 
> If they advertise and sell via the Internet then they need to get 
with
> the program and take advantage of the quick and precise 
communication
> it offers. And they need to rethink there business practices if they
> want to remain competitive. Either way that used up there one and 
only
> chance to get any of my future buisness
> 
> Regards
> Dennis Waggoner
>


There people are terrible.  You only have to try and order from them 
once to learn.

Jim