Homebrew PCBs

Anybody else had problems with this company www.elexp.com. I places a
order for pressnpeel some other chemicals and pcb boards one week ago
today. Got a confirmation email two days later. Decided to cancle the
order because my cc had not been charged two days ago. 

Ive gotton no replys. Just the original order conformation.

By the way thank you for this great group. Im well on my way to making
my own pcbs because of all of you.

Regards
Dennis Waggoner

So, you ordered, got confirmation a couple of days later, a couple of
days after that you canceled because your CC didn't show a charge yet.

Please never order anything from me.

Seriously, it sounds more like you are creating a problem. A week ago
was Wednesday, two days later was Friday, then there was a weekend in
there (in most countries), then on Monday you canceled the order.

Most companies do not charge your card until it ships, I think they
are not allowed to. Often the order is in the pipeline and
uncancellable for a day or two before it is in the hands of UPS or
FedEx or whomever, then it may take a day for the CC to get charged
depending on what time of day it was shipped, and it may take another
day for it to show up in your CC's system.

Reminds me of the guy in Australia who bought a 50 pound old tape
reverb from me on eBay. I emailed him it had shipped and gave him all
pertinent numbers, two days later he called his credit card company
and contested the charge because it wasn't there yet. It ended up
costing -me- a lot of money but he got what he ordered.

So please, never order anything from me.

Steve Greenfield

--- In Homebrew_PCBs@yahoogroups.com, "sbdwag" <sbdwag@...> wrote:

>
> Anybody else had problems with this company www.elexp.com. I places a
> order for pressnpeel some other chemicals and pcb boards one week ago
> today. Got a confirmation email two days later. Decided to cancle the
> order because my cc had not been charged two days ago. 
> 
> Ive gotton no replys. Just the original order conformation.
> 
> By the way thank you for this great group. Im well on my way to making
> my own pcbs because of all of you.
> 
> Regards
> Dennis Waggoner
>

When I order form Jameco or Mouser or almost any other websites here
in the USA I get same day shipping and immediate responce. It took
them until Friday (over 48 hours)  just to send a response to my
order. I recieved no indication of when to expect shipping or if
anything was on backorder. 

And I have yet to recieve any communication on whether my order was
canceled.

I did several searches and finally found another person complaining
about the same thing. Over a week later his order was finally shipped
with no responce from them.

In this day and age a company simply cannot survive unless they
provide prompt communication and timely shipping.

And dont worry If you feel this is acceptable I wont be ordering from
you anyway

Regards
Dennis Waggoner




--- In Homebrew_PCBs@yahoogroups.com, "Steve" <alienrelics@...> wrote:

>
> So, you ordered, got confirmation a couple of days later, a couple of
> days after that you canceled because your CC didn't show a charge yet.
> 
> Please never order anything from me.
> 
> Seriously, it sounds more like you are creating a problem. A week ago
> was Wednesday, two days later was Friday, then there was a weekend in
> there (in most countries), then on Monday you canceled the order.
> 
> Most companies do not charge your card until it ships, I think they
> are not allowed to. Often the order is in the pipeline and
> uncancellable for a day or two before it is in the hands of UPS or
> FedEx or whomever, then it may take a day for the CC to get charged
> depending on what time of day it was shipped, and it may take another
> day for it to show up in your CC's system.
> 
> Reminds me of the guy in Australia who bought a 50 pound old tape
> reverb from me on eBay. I emailed him it had shipped and gave him all
> pertinent numbers, two days later he called his credit card company
> and contested the charge because it wasn't there yet. It ended up
> costing -me- a lot of money but he got what he ordered.
> 
> So please, never order anything from me.
> 
> Steve Greenfield
> 
> --- In Homebrew_PCBs@yahoogroups.com, "sbdwag" <sbdwag@> wrote:
> >
> > Anybody else had problems with this company www.elexp.com. I places a
> > order for pressnpeel some other chemicals and pcb boards one week ago
> > today. Got a confirmation email two days later. Decided to cancle the
> > order because my cc had not been charged two days ago. 
> > 
> > Ive gotton no replys. Just the original order conformation.
> > 
> > By the way thank you for this great group. Im well on my way to making
> > my own pcbs because of all of you.
> > 
> > Regards
> > Dennis Waggoner
> >
>

Dennis,
I've ordered from them three times, and they are s-l-o-w to deliver; 2
to 2 1/2 weeks, in my case.  I've been spoiled by Mouser, but they
don't carry Press-n-Peel, only Toner Transfer stuff, with which I'm
not familiar.

Ted

--- In Homebrew_PCBs@yahoogroups.com, "sbdwag" <sbdwag@...> wrote:

>
> Anybody else had problems with this company www.elexp.com. I places a
> order for pressnpeel some other chemicals and pcb boards one week ago
> today. Got a confirmation email two days later. Decided to cancle the
> order because my cc had not been charged two days ago. 
> 
> Ive gotton no replys. Just the original order conformation.
> 
> By the way thank you for this great group. Im well on my way to making
> my own pcbs because of all of you.
> 
> Regards
> Dennis Waggoner
>

Sigh. Do they claim same-day shipping? I'm not saying it's good or bad
business, but legally they really only need to inform you if it is
going to take longer than 4 weeks if they never claimed same-day shipping.

Not everyone is Mouser or Jameco. More and more businesses on the web
are a guy and his garage.

Steve Greenfield

--- In Homebrew_PCBs@yahoogroups.com, "sbdwag" <sbdwag@...> wrote:

>
> When I order form Jameco or Mouser or almost any other websites here
> in the USA I get same day shipping and immediate responce. It took
> them until Friday (over 48 hours)  just to send a response to my
> order. I recieved no indication of when to expect shipping or if
> anything was on backorder. 
> 
> And I have yet to recieve any communication on whether my order was
> canceled.
> 
> I did several searches and finally found another person complaining
> about the same thing. Over a week later his order was finally shipped
> with no responce from them.
> 
> In this day and age a company simply cannot survive unless they
> provide prompt communication and timely shipping.
> 
> And dont worry If you feel this is acceptable I wont be ordering from
> you anyway
> 
> Regards
> Dennis Waggoner

I'd suggest that you pick up the phone and call them.

Futurlec did very close to the same to me. They did ship, and talking
to others that is the pattern for them. I will probably still find a
reason to order from them again, depending on what I need and the
price, I just know not to count on a speedy order.

Steve Greenfield

Steve

There are way too many other good supply sources that offer much more.
I looked at my orders from Jameco over the last six months and have
placed 14 orders. I live in Indiana 2000 miles from California. Of the
14 orders only one was not recieved in two working days. That
is ordering on Wednesday and reciveing on FRIDAY. All were shipped
USPS Priority. The one that took longer than two working days to
recieve was because the post office misrouted it. I depend on having
components shipped in a timely manner and in the future when my
business is even more demanding than it is now it will be even more
time critical.

It will even harder for them to compete in the market unless they step
up to the plate. Good prices alone are not enough. I simply do not
have time for this type of company.

Regards
Dennis Waggoner



--- In Homebrew_PCBs@yahoogroups.com, "Steve" <alienrelics@...> wrote:

>
> I'd suggest that you pick up the phone and call them.
> 
> Futurlec did very close to the same to me. They did ship, and talking
> to others that is the pattern for them. I will probably still find a
> reason to order from them again, depending on what I need and the
> price, I just know not to count on a speedy order.
> 
> Steve Greenfield
>

I second what Dennis said about Jameco.  If you place an order M-F 
before 6PM Eastern time, it ships the same day or you get a $5 gift 
certificate (excludes backordered items and credit approval 
delays).  With USPS Priority shipping, it should be 2-3 days to 
anywhere in the US; but this depends on USPS performance, not 
Jameco's.

They take suggestions to add to their products and will do special 
orders (with minimum quantity requirements).

Jameco will price match down to their cost.  The only thing I have 
problems with is the occasional contact with Customer Service.  They 
must be outsourcing this because it usually takes more than the 
initial contact to get them to understand an issue.

I've been dealing with them off and on for 30 years.

Regards,
Dennis

--- In Homebrew_PCBs@yahoogroups.com, "sbdwag" <sbdwag@...> wrote:
>
> Steve
> 
> There are way too many other good supply sources that offer much 
more.
> I looked at my orders from Jameco over the last six months and have
> placed 14 orders. I live in Indiana 2000 miles from California. Of 
the
> 14 orders only one was not recieved in two working days. That
> is ordering on Wednesday and reciveing on FRIDAY. All were shipped
> USPS Priority. The one that took longer than two working days to
> recieve was because the post office misrouted it.

snip...

> Regards
> Dennis Waggoner

I agree we are pretty lucky with "BIg Three" in component
distribution. Often I get the parts before I am ready to actually use
them (board not complete, etc). Used to be the other way around. Sure
is nice to have them inventory more and me less. Jameco has been
outstanding in the fast shipping department. I get orders as quick
from them as I do from Digikey and I am in Nebraska. I know that the
carrier has a lot to do with this but I am still impressed. Most of
the deliveries in Nebraska are still by wagon trains and there are
still the renegade uprisings the wagon trains have to deal with. :)

--- In Homebrew_PCBs@yahoogroups.com, "dl5012" <dl5012@...> wrote:

>
> I second what Dennis said about Jameco.  If you place an order M-F 
> before 6PM Eastern time, it ships the same day or you get a $5 gift 
> certificate (excludes backordered items and credit approval 
> delays).  With USPS Priority shipping, it should be 2-3 days to 
> anywhere in the US; but this depends on USPS performance, not 
> Jameco's.
> 
> They take suggestions to add to their products and will do special 
> orders (with minimum quantity requirements).
> 
> Jameco will price match down to their cost.  The only thing I have 
> problems with is the occasional contact with Customer Service.  They 
> must be outsourcing this because it usually takes more than the 
> initial contact to get them to understand an issue.
> 
> I've been dealing with them off and on for 30 years.
> 
> Regards,
> Dennis
> 
> --- In Homebrew_PCBs@yahoogroups.com, "sbdwag" <sbdwag@> wrote:
> >
> > Steve
> > 
> > There are way too many other good supply sources that offer much 
> more.
> > I looked at my orders from Jameco over the last six months and have
> > placed 14 orders. I live in Indiana 2000 miles from California. Of 
> the
> > 14 orders only one was not recieved in two working days. That
> > is ordering on Wednesday and reciveing on FRIDAY. All were shipped
> > USPS Priority. The one that took longer than two working days to
> > recieve was because the post office misrouted it.
> 
> snip...
> 
> > Regards
> > Dennis Waggoner
>

I agree with you. I do think you should have tried calling them before
canceling the order.

Active Electronics lost me as a customer years ago after making me
wait a month for my order. No good reasons were given, phone calls
resulted in what sounded like BS to me. But I did call them.

Steve Greenfield

--- In Homebrew_PCBs@yahoogroups.com, "sbdwag" <sbdwag@...> wrote:

>
> Steve
> 
> There are way too many other good supply sources that offer much more.
> I looked at my orders from Jameco over the last six months and have
> placed 14 orders. I live in Indiana 2000 miles from California. Of the
> 14 orders only one was not recieved in two working days. That
> is ordering on Wednesday and reciveing on FRIDAY. All were shipped
> USPS Priority. The one that took longer than two working days to
> recieve was because the post office misrouted it. I depend on having
> components shipped in a timely manner and in the future when my
> business is even more demanding than it is now it will be even more
> time critical.
> 
> It will even harder for them to compete in the market unless they step
> up to the plate. Good prices alone are not enough. I simply do not
> have time for this type of company.
> 
> Regards
> Dennis Waggoner
> 
> 
> 
> --- In Homebrew_PCBs@yahoogroups.com, "Steve" <alienrelics@> wrote:
> >
> > I'd suggest that you pick up the phone and call them.
> > 
> > Futurlec did very close to the same to me. They did ship, and talking
> > to others that is the pattern for them. I will probably still find a
> > reason to order from them again, depending on what I need and the
> > price, I just know not to count on a speedy order.
> > 
> > Steve Greenfield
> >
>

Steve

They never responded to my email cancellation. I fully expect to be
charged for the order in a week or so. If I get the product I can use
it and if I do not no big deal either. I already order pressnpeel
direct from Technics and got a great deal on single sided pcb on ebay.
The pcb is already here Think Ill try direct TT etching with 2 parts
H202 and 1 part 31% HCL while im waiting for the pressnpeel. Wifes
gonna be at here Sons in Chicago all weekend so Ive got full use of
the Iron Again many thanks to all of you on this forum. I would not
know where to begin without all of you.

Regards
Theres already a Dennis here call me "Wag"

Dennis Waggoner





--- In Homebrew_PCBs@yahoogroups.com, "Steve" <alienrelics@...> wrote:
>
> I agree with you. I do think you should have tried calling them before
> canceling the order.
> 
> Active Electronics lost me as a customer years ago after making me
> wait a month for my order. No good reasons were given, phone calls
> resulted in what sounded like BS to me. But I did call them.
> 
> Steve Greenfield
> 
> --- In Homebrew_PCBs@yahoogroups.com, "sbdwag" <sbdwag@> wrote:
> >
> > Steve
> > 
> > There are way too many other good supply sources that offer much more.
> > I looked at my orders from Jameco over the last six months and have
> > placed 14 orders. I live in Indiana 2000 miles from California. Of the
> > 14 orders only one was not recieved in two working days. That
> > is ordering on Wednesday and reciveing on FRIDAY. All were shipped
> > USPS Priority. The one that took longer than two working days to
> > recieve was because the post office misrouted it. I depend on having
> > components shipped in a timely manner and in the future when my
> > business is even more demanding than it is now it will be even more
> > time critical.
> > 
> > It will even harder for them to compete in the market unless they step
> > up to the plate. Good prices alone are not enough. I simply do not
> > have time for this type of company.
> > 
> > Regards
> > Dennis Waggoner
> > 
> > 
> > 
> > --- In Homebrew_PCBs@yahoogroups.com, "Steve" <alienrelics@> wrote:
> > >
> > > I'd suggest that you pick up the phone and call them.
> > > 
> > > Futurlec did very close to the same to me. They did ship, and
talking

> > > to others that is the pattern for them. I will probably still find a
> > > reason to order from them again, depending on what I need and the
> > > price, I just know not to count on a speedy order.
> > > 
> > > Steve Greenfield
> > >
> >
>

I can't say I wouldn't have done the same, hindsight is 20:20, or so
we think. ;')

I love this list!

Steve Greenfield

--- In Homebrew_PCBs@yahoogroups.com, "sbdwag" <sbdwag@...> wrote:

>
> Steve
> 
> They never responded to my email cancellation. I fully expect to be
> charged for the order in a week or so. If I get the product I can use
> it and if I do not no big deal either. I already order pressnpeel
> direct from Technics and got a great deal on single sided pcb on ebay.
> The pcb is already here Think Ill try direct TT etching with 2 parts
> H202 and 1 part 31% HCL while im waiting for the pressnpeel. Wifes
> gonna be at here Sons in Chicago all weekend so Ive got full use of
> the Iron Again many thanks to all of you on this forum. I would not
> know where to begin without all of you.
> 
> Regards
> Theres already a Dennis here call me "Wag"
> 
> Dennis Waggoner