Doepfer

Obviously, what they want is impractical.

I don't see any reason why someone could not repair or replace an
individual module. If under warranty, then the web shop is on the hook.

Any problems, contact Doepfer directly!

(MHO)

> Hi
>
> I bought a BS2 some months ago and there has been a problem with the A190
> Midi / CV interface.
> The webshop where I bought it tells me to send back the whole rack for
> only one module !
> Of course, by the time, I bought a few other cases and the former modules
> of my BS2 are now dispatched
> in those cases. I also bought some new modules in some other shops and
> they are now in my BS2. Everyday life of the noodleist I guess.
>
> By the way, everything else is going fine ...
>
> Are they right ?
> What should I do ?

Hello

On 15.03.14 17:48 , blacet@blacet.com wrote:
> I don't see any reason why someone could not repair or replace an
> individual module.
It would be interesting whether this is really only a webshop or whether 
it is a normal instruments dealer too. Web-only shops work with 
insurances, which cover the costs for warranty replacements. The shop 
announces each sold good to the insurance, and if they want the money 
from the insurance, they have to claim back the announced item from the 
customer.


> If under warranty, then the web shop is on the hook.
>
> Any problems, contact Doepfer directly!
I'd contact Doepfer sales directly, if this shop is a contracted seller, 
then I think they will manage it.

Florian