Doepfer

Thomann customer service?

Hoho...

I bought an MFB Kraftzwerg in August.

I found it was not working correctly (but - due to having gone on 
holiday wasn't eligible for the money-back guarantee).

I sent it away to them, and it returned... still broken.

I sent the unit back again in October. Since then, I've sent 
countless mails, phoned the customer service people countless times, 
but there's no sign of the unit, no news of when it will arrive, or 
even confirmation that they're working on it. 

Every time I ring, they try to delay me, saying they 'can't talk to 
me right now, but they'll call/mail me back.' They've not done this 
once.

I last had a mail from them on the matter at the beginning of January 
saying: "We're short-staffed, so can't deal with your enquiry." I 
last had a mail from them which actually addressed the matter in 
NOVEMBER. I am now talking to them on a daily basis and am using the 
words 'Legal Action' in every discussion.

Personally, I'd be wary.


--- In Doepfer_a100@yahoogroups.com, "aesoteric@..." <aesoteric@...> 
wrote:
>
> Hey all, 
> 
> Slightly off topic (but related) - has anyone here dealt with 
Thomann
> before? I've got a poorly A100 suitcase and A199 that we bought from
> Thomann a few weeks back. I've been trying to get hold of them for
> about a week now - I've sent several emails, but they *still* 
haven't
> got back to me. 
> 
> I know they are a big company, so are probably very busy, but surely
> five working days is enough time to get back to someone? Isn't it?
> Should I be more patient?
> 
> TJ
>