Digital BW, The Print

Amen

Cheers to Jim for the amazing work he has done to help us all. support his company and enjoy the results.

Woody


----- Original Message ----
From: john dean <deanwork2003@...>
To: DigitalBlackandWhiteThePrint@yahoogroups.com
Sent: Thursday, March 2, 2006 1:11:37 PM
Subject: [Digital BW] Re: Museo Max and Digital Art Supply

    Yea, you should switch over to Jim Doyle at Shades Of Paper . com.
 That is what I did a year ago when I found out about them. They are
 the kind of people I want to deal with for media from now on. 
 
 John
 
 
 
 --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Gary Brown"
 <baffin@...> wrote:
 >
 > >The way this matter has been handled by both Digital Art and Crane
 > >has been most upsetting to me. I've never had such an issue  getting
 > >defective product exchanged especially  when it involves a small
 > >amount of money..
 > 
 > It's funny that you are having trouble with Digital Art Supply (DAS). 
 > Several Month ago I ordered a 2400 from them, I prepaid even though
 it was 
 > backordered. After more that two weeks of not getting a straight
 answer on 
 > delivery, I canceled the order by e-mail and phone, then ordered the
 printer 
 > from somewhere else that delivered it in three business days. One
 week later 
 > the 2400 from DAS was delivered to my house, I refused the package.
 They 
 > gave me a credit for the printer minus a 150.00 restocking fee. When I 
 > disputed the charge with Visa they said they could do nothing
 because it was 
 > a clearly stated policy of DAS, which was strange because I never
 received 
 > any receipts or documentation from DAS.
 > 
 > The bottom line is, based on my experience Digital Art Supply is both 
 > dishonest and unethical and all I can say is BUYER BEWARE. Sorry for
 the 
 > rant, but 150.00 buys allot of ill will.
 > 
 > Gary
 > 
 > 
 > ----- Original Message ----- 
 > From: "how786" <how786@...>
 > To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
 > Sent: Thursday, March 02, 2006 11:28 AM
 > Subject: [Digital BW] Re: Museo Max and 1800 or 2400
 > 
 > 
 > Dear Ginny,
 > 
 >  Thanks for asking.
 > No, I've not resolved the issue with Crane. I am very unhappy with the
 > way their rep, David Williams, has handled the matter. To make a long
 > story short, the batch of Max I have jammed both my 1800 and 2400
 > printers with either a front or rear load even with paper setting at
 > 'thick'. Altho the specs say it should be slightly thicker than VFA,
 > my batch is WAY thicker and as stiff as cardboard. I brought the paper
 > over to a friend and it jammed in his 2400 as well. (The paper is
 > 8.5X11, btw purchased from Digital Art Supplies.)
 >  I phone Digital Art and reported the problem. I asked them to take
 > back the paper and send me an equivalent amount of Museo II which has
 > always worked well for me. They said they could not do so without the
 > approval of David Williams from Crane. I called Crane who put me in
 > touch with David Williams, their Museo support person. He asked me to
 > send a few sheets of paper from the box which I did 2 weeks ago.
 >  He has yet to 'test' or even look at the paper. I've yet to receive
 > permission to exchange the $40 box of paper. (I wasn't even asking for
 > a refund, merely an exchange)
 >  The way this matter has been handled by both Digital Art and Crane
 > has been most upsetting to me. I've never had such an issue  getting
 > defective product exchanged especially  when it involves a small
 > amount of money..
 >  There is more that I could say, but this is where things stand, in a
 > nutshell. I'm about to 'escalate' the matter and pursue other options.
 >  Again, thanks for your concern. I'm sorry to hear that you have a
 > similar issue. They probably have a bad batch of product out there.
 > Good luck getting a refund or exchange.
 > 
 > Best Regards
 > Howard
 > 
 > 
 > --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "ginnylady33"
 > <ginnylady33@> wrote:
 > >
 > > Howard,
 > >  Just curious, did you ever solve the problem with Max? I recently had
 > > similar problems with Museo Max jamming in my printer. I tried loading
 > > it front and rear and also using the thick paper setting, to no avail.
 > >  To my eye, I agree, it is WAY thicker than VFA. At least the batch I
 > > have is.
 > >
 > > Best Regards
 > > Ginny
 > >
 > >
 > >
 > > --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "how786"
 > > <how786@> wrote:
 > > >
 > > >
 > > >   Thanks. I did try one sheet at a time in the rear feeder to no
 > > > avail. And, yes, it is really stiff, too!
 > > > Howard
 > > >
 > > > --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Tim Atherton"
 > > > <timatherton@> wrote:
 > > > >
 > > > >
 > > > > >   Has anyone used this paper in either a 2400 or 1800? It is the
 > > > > >   thickest paper I've ever seen and jammed my 1800 even when the
 > > > > 1800
 > > > > >   was set to 'thick' paper.
 > > > > >   When I compared the thickness to the VFA, the Max appears at
 > > > > least
 > > > > >   50% thicker! I am doubting Crane's quality control as they
 list
 > > > > the
 > > > > >   thickness at 21. (The VFA is 19) The paper is a LOT thicker
 > > > > > than the VFA.
 > > > >
 > > > > well - it is pretty thick, but more than anything it's really
 stiff
 > > > >
 > > > > I tend to just load it on the rear sheet loader, one sheet at a
 > time,
 > > > > though for bigger than letter size I have also run it through the
 > > > > main feed on the 2400
 > > > >
 > > > > If you have the cut sheets in smaller sizes, it is 365 gsm
 which is
 > > > > pretty heavy stuff
 > > > >
 > > > > (BTW - make sure you print the correct side - my box from
 > digital art
 > > > > supplies was loaded upside down. Both sides of the paper are
 > coated.
 > > > > But I believe only the side with the greater texture is the Museuo
 > > > > Max coating)
 > > > >
 > > > > tim a
 > > > >
 > > >
 > >
 > 
 > 
 > 
 > 
 > 
 > 
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  Please visit the Group Homepage to check the Files, and other resources as they are often being updated.
 
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 If you wish to receive no emails or just a daily digest, or you wish to unsubscribe, please edit your Membership preferences by visiting this same page.
 
 Please follow these basic guidelines:
 - As threads develop, trim off excess portions of earlier messages to keep them short.
 - Good manners are required at all time. No personal attacks or flames. Hostile, aggressive or argumentative users may be removed from the membership without notice.
 - Keep your posts and threads related to the group topic of digital B&W printing. Users who persistently make off-topic posts may be removed from the membership.
 - By posting on this forum you agree to abide by the group rules and guidelines, and to abide by the actions and decisions of the group Owner and Moderators. See Group Topic, Rules and Guidelines in the Files section:
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 BY PARTICIPATING IN AND/OR POSTING MESSAGES TO THE DIGITAL BW, THE PRINT YAHOO! GROUP YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE OWNER AND MODERATORS OF DIGITAL BW, THE PRINT YAHOO GROUP SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE  OWNER AND MODERATORS OF DIGITAL BW, THE PRINT YAHOO GROUP HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE DIGITAL BW, THE PRINT YAHOO GROUP; (ii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iii) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE DIGITAL BW, THE PRINT YAHOO GROUP; OR (iv) ANY OTHER MATTER RELATING TO THE DIGITAL BW, THE PRINT YAHOO GROUP.
  

              

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