Yamaha DTXpress/DTXplorer/DTXtreme

I have been thinking about trying some other types of ecymbals and 
after reading lots of posts and reviews (some on this board), I 
decided to give the Visu-lites a try. 

The problem that I am having is that the support there seems to be 
nil which is exactly the opposite of what I have read. I placed an 
order, waited 5 or 6 days and had seen no feedback. I checked online 
and it said the order was unshipped. I sent an email to see what was 
up and was told by reply that they would ship that day. 3 days later 
and I still haven't seen any confirmation, the online status still 
says unshipped and my credit card hasn't been charged. I sent 
another email and got no reply so I called the number listed on their 
website. I got some kind of generic recording that just said "leave 
a message" so I'm not even sure if that was them or if the number may 
have changed. I may be a little excited to get my new cymbals but 
this seems pretty slack compared to other drummer's experiences with 
them that I have read.

Any of you guys or gals bought anything from them direct lately? Is 
this typical of their approach to dealing with customers? If so 
maybe I beter cancel and try some harts or something.

Thanks
oldnslowdrummer