--- In AN1x-list@y..., alciere@m... wrote: > Fixing a product after the fact is expensive. One wonders why a > company would release a beat box that didn't reliably triger on the > downbeat, seeing as this is the most important note in almost all > beat box music.I imagine Yamaha lost a lot of potential customers. I surely can imagine that fixing a product is expensive, but how come that small companies like Access or Waldorf constantly are popping up with OS-updates for their synth-range? Even the first Virus Model A, got a few month ago an update. I think when you build synthesizer, you have to calculate this into the costs for the synthesizer. Of course the price-dumping especially those internet-traders do nowadays on gear, doesn´t help the situation, but still...i rather pay a hundred Euro more for a synth that get´s an OS-update in a forseen time than have a buggy instrument which can´t be used for the purpose it was built, or i can use only half of the promised features (happen to me with the terrible Terratec EWS64XL, announced as a Sampler, but after a year still no sampler-functions, because of missing working drivers...) Yamaha has been terrible about OS-updates so far, so as a customer who dealt with Yamaha now for years, i know what to expect from them (and not to expect). Unfortunately as mentioned above with this kind of customer-politics, YCA will scare off a lot of potential customers and get a bad reputation so that at the end noone wants to buy Yamaha gear anymore...well ok, this won´t happen, their products are quite good, compared with other companies. ;) Just my 2 cents. > tell, they were using eery synthesizer ever made. Has anyone tried > out the new Mini Moog Voyager? Mini Moog Voyager??? Where? What? --Tom
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Re: customer service
2001-09-11 by Thomas
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