--- In AN1x-list@y..., "Bastiaan van de Werk" <bazziman@h...> wrote:
> ∗sigh∗ I've seen crappy service and support SOOO many times before...products that don't do what's promised, updates that don't come etc.... product development being dropped in favour of new stuff to shove down the consumers throat... I guess the next time I buy something I'll wait a bit before i jump in...the times i did just that (bd50xg an1x and novation nova) I was not dissapointed....on other occasions I have been disapointed in some way (terratec EWS 64 XL, Yamaha a4000 sampler, which is a very good sampler nevertheless etc.etc.etc.)
>
> I still hope you can make the an200 work for you, since they do sound lovely...
>
>
I'd like to take one last opportunity to comment on the AN200
situation. Since I've owned my An1x I've had contact with YCA on three
seperate occasions and they've come through for me each time.
Consequently I've spent more money on Yamaha peripherals for my set-up.
1) They readily acknowledged the AN1x 'popping & clicking' defect and
affected the hardware repair while under warranty - at no additional
cost to me (shipping costs were covered by my incompetant, and now out
of business, ex-dealer.)
2) When I inquired of YCA on the availability of an OS update (v1.04)
for the AN1x they promptly shipped out the EPROM and answered all of my
follow up questions.
3) When I pestered (there's no other word for it) YCA for the actual
Herz values of the LFO1/2 Speed parameter (1-256) they came through
after a couple of months and provided the Excel spreadsheet which was
uploaded to the Files section of our mailing list.
Don't get me wrong - I'm not trying to paint a perfect picture here but
I ∗do sincerely believe∗ these large companies need every possible
opportunity to improve. I hnoestly don't think anybody at Yamaha WANTS
to provides poor service but sometimes it takes a few tries to get
things right. Sometimes many, many tries, right? Riiiight ;-) haha ha
Many of us can relate to the scenario's as described by Bastiaan -
they're all too frequent and all too common. That's why we have to try
and 'help' the Yamaha's improve. Too not do so is akin to shooting
ourselves in the foot (and Tom will then make more "JR" for Dallas
jokes ;-)
This turned into a 'Rant' didn't it? Ooops. Sorry for that...apologies
to the list.
Hope everybody have a nice weekend.
Jon