I'm got the impression that they were updating their bugs for free
from a few e-mails I have read over this post. Again, maybe I was
reading into the e-mail what I wanted to see. :-)
ALesis shipped the eprom upgrade on my QS6 even though I wasn't the
original user and it even had added functionality to use the sounds
mapped for the QS7 and QS8.
Very nice folks.
Just a warning that Yamaha belives in policy. It goes back to the
old saying, "Make one customer happy and they will tell two people,
make one upset, they will tell the world."
Hello World.
:-)
--- In AN1x-list@y..., jondl@j... wrote:
> Hello Robert,
>
> --- In AN1x-list@y..., "Robert Doolittle" <robertdol@y...> wrote:
> > I just spoke with Yamaha and they will NOT send you a free
upgrade
> > for the OS if you purchased the unit used.
> >
> > I spoke with a manager to let them know that others reported that
> > they had received the update on used units per the e-mails in
this
> > group (unless I misunderstood what I had read).
> >
>
> I hope you did not get that impression from my post on this topic.
If
> so, please accept my apologies. I'm the original owner of my unit
and
> always attempt to point out what was service was provided at what
> cost or under warranty as I know there are many owners of 2nd hand
> AN1x synths who will have to ask the tough question - 'how much
will
> it cost?'
>
>
> > They stated that it was policy that they will not send the update
> on
> > used gear even though they had done so in the past. When I
> mentioned
> > that I could have lied and stated that I bought it from a music
> > retailer, he agreed that I could have lied and got the part.
> >
> > I mentioned that I would be updating the 450 users on this Yahoo
> > group and he stated that was fine. If I wanted to let everyone
> know,
> > that was fine with him.
> >
>
> Good of you to set the record clear on Yamaha's policy. Before I
> repost my original 'OS 1.04' post to the web I'll amend it with
this
> information so no one else will be surprised.
>
>
> > Just wanted you to know if you buy it used and tell them the
truth
> > (which is always the best policy in my mind) it will cost you $35
> for
> > the upgrade.
> >
> > Seems for $35 they could have kept a happy customer, but they
> choose
> > to live by policy.
>
> It does seem like a "bass ackwards" policy.
>
>
> >
> > Just my first experience with Yamaha. Much different then my
> > experience with Korg or Alesis. Alesis sent the e-prom at NO
> charge
> > even as a used unit. When there is a bug, even Microsoft
provides
> > free upgrades.
> >
>
> That's really too bad - and unless I'm mistaken you are not alone
in
> and there have been similar complaints to the list regarding Yamaha
> tech support. In contrast, all of my experiences with Yamaha
Customer
> Assistance, in regards to the AN1x, have been very positive. Same
> goes for the tech support on my Yamha CDRW. ∗sigh∗
>
> regards,
> Jon