Archive of the former Yahoo!Groups mailing list: The Yamaha AN1x Synthesizer mailing list

Hello Robert,

--- In AN1x-list@y..., "Robert Doolittle" <robertdol@y...> wrote:
> I just spoke with Yamaha and they will NOT send you a free upgrade
> for the OS if you purchased the unit used.
>
> I spoke with a manager to let them know that others reported that
> they had received the update on used units per the e-mails in this
> group (unless I misunderstood what I had read).
>

I hope you did not get that impression from my post on this topic. If
so, please accept my apologies. I'm the original owner of my unit and
always attempt to point out what was service was provided at what
cost or under warranty as I know there are many owners of 2nd hand
AN1x synths who will have to ask the tough question - 'how much will
it cost?'


> They stated that it was policy that they will not send the update
on
> used gear even though they had done so in the past. When I
mentioned
> that I could have lied and stated that I bought it from a music
> retailer, he agreed that I could have lied and got the part.
>
> I mentioned that I would be updating the 450 users on this Yahoo
> group and he stated that was fine. If I wanted to let everyone
know,
> that was fine with him.
>

Good of you to set the record clear on Yamaha's policy. Before I
repost my original 'OS 1.04' post to the web I'll amend it with this
information so no one else will be surprised.


> Just wanted you to know if you buy it used and tell them the truth
> (which is always the best policy in my mind) it will cost you $35
for
> the upgrade.
>
> Seems for $35 they could have kept a happy customer, but they
choose
> to live by policy.

It does seem like a "bass ackwards" policy.


>
> Just my first experience with Yamaha. Much different then my
> experience with Korg or Alesis. Alesis sent the e-prom at NO
charge
> even as a used unit. When there is a bug, even Microsoft provides
> free upgrades.
>

That's really too bad - and unless I'm mistaken you are not alone in
and there have been similar complaints to the list regarding Yamaha
tech support. In contrast, all of my experiences with Yamaha Customer
Assistance, in regards to the AN1x, have been very positive. Same
goes for the tech support on my Yamha CDRW. ∗sigh∗

regards,
Jon