Archive of the former Yahoo!Groups mailing list: The Yamaha AN1x Synthesizer mailing list

Hello all

I am a bit ahead of you. A couple of days ago, I chose to email the
Danish Yamaha, and this is what I got in return: I have had to translate it
into English.

"Thanks for your letter. First of all, I would like to thank you for
taking the time to write and describe your experience with Yamaha, allthough
the critic can't be mistaken. I would like to hear more details about your
problems, opinion and interpretation of what good support are, and therefore
hope you will mail me your telephonenumber - I would like to call you and
have a good dialog on the phone.

Allthough I am in charge of sales (not support) on Yamaha synth here in
Denmark, I do not recall having spoken to you before - or recieved mails
from you. That surprises me - as my memory not usually fails me. But that
has to have a naturaly explanation which we can discuss on the phone.

Hope to hear from you

Regards

Yamaha Scandinavia DK
Jens Amtoft"

It has to be said that I wrote the letter in a "friendly" tone, as I
don't think anything good or constructive will come out of writing
hate-mails. I wrote Yamaha, and told them about my own problems with Yamaha,
and mentioned that I was in a couple of discussionlists about
Yamaha-products. That I came in contact, as a musician, with a lot of people
with Yamaha-products and have heard and seen some horrible things about
Yamaha-support. I told them about other synth-companies that have a superb
support (f.ex. Kurzweil, Access, Clavia). This has to do with the fact that
these companies also have things on their webpage for download and continue
to put things on or develop things for download. Kurzweil still have support
for the old K2000, and that, in my eyes is what good support is about. When
I pay several thousand Danish Kr. on some machine, I expect to have a good
support on that machine.

If you all are going to write Yamaha, then do it in a "nice" tone. You
will get nothing out of writing how stupid they are or that "everyone on
Yamaha is a F...... shithead". Be as constructive in your describtion of the
lacking support from Yamaha and maybe throw in some good ideas of what you
think will help to make it a good support.

Regards

Jan