[sdiy] Futurlec for parts...

[Peter Snow]

Hi Tim,

I did not have a very good experience with Futurlec.  Here's the story:

- 20th Nov 2003. Order placed online and confirmed.  Nothing on the website indicated that they are
not located in N. America.
- 20th Dec 2003. Enquired about my order. Told they were waiting for two items - LM566 amd LM741.
- 29th Dec 2003. I emailed requesting they forget the two items on back order and ship the rest of
the order.
- 19th Jan 2004. Email from them confirming the order had been shipped.
The order arrived a week later minus the two back ordered parts.  Total time - just over two months.

As soon as the order was placed my credit card was debited with the full amount of the order in AUS$
- twice!  The second debit was reversed the same day but due to currency fluctuations I lost
CDN$6.00!  Not a big deal, but annoying none the less. Also I realized recently when going over some
old CC statements that I never received credit for the un-shipped parts.

I was also a little miffed that the web site does not explain that they are located off-shore.  If I
had known, I would have used Mouser or Digikey or whoever instead.  Nothing against Australian
suppliers, but it makes no sense to order from the other side of the world when I could have
obtained most of the parts from a US or Canadian company and probably had them within two weeks.

Just my 2c. I know others on the list have had much better luck with them (Ken?).  

Peter

BTW: For the list member who is still waiting, try emailing the sales manager, Alan Bonnard at
sales at futurlec.com.


Tim Heffield wrote:
> 
> Hello,
> 
> Has anyone ordered from Futurlec for electronic components recently?  I just
> placed an order with them on April 23 and I am growing concerned with there
> lack of communication, and the status of my order has not changed (no
> shipping date or tracking information) on there web sight.  I ordered from
> them several months ago and ended up canceling the order because they were
> backordered on many items and they seemed unresponsive to email and
> information requests.  I thought I would try again but it seems like the
> same scenerio.
> 
> Tim Heffield