[sdiy] Futurlec (was Vactrol replacement parts, Canadian parts suppliers)

[Scott Stites]

Hi Peter,

FWIW (I'm in America) - I have ordered from Futurlec a couple of times with
varying results.   Seems like the first order showed up fairly quickly, and
I don't recall any difficulty.

I happened to be going to the UK for a business trip on the second order,
and there was a general SNAFU - they sent an email stating the credit card
company denied the order (good credit card, good available credit  - don't
know what that was all about).  After confirming the email *did* come from
them, I called the credit card company and they said no attempt had been
made from Futurlec.  So I re-sent my credit card info to them, and it
finally was processed.  I was gone a month, I'd ordered a few weeks before I
left, and the order came about a week after I returned.  However, I did not
have any problem keeping in communication with them as you indicate.

The nationality of Futurlec is a bit of a puzzle to me - they must have
offices in various countries?  I've seen Indian script on envelope labels
for some parts I've gotten from them.

Good luck, hope your order goes through.  I like the proto boards that
Futurlec offers.

Cheers,
Scott


----- Original Message -----
From: "Peter Snow" <psnow at magma.ca>
Cc: <synth-diy at dropmix.xs4all.nl>
Sent: Sunday, January 18, 2004 2:11 PM
Subject: Re: [sdiy] Vactrol replacement parts, Canadian parts suppliers


> Hi all,
>
> While we are on the subject of suppliers - has anyone bought anything
online from Futurlec,
> http://www.futurlec.com ?  I thought they were US based but I think they
are in Australia becasue my
> CC was debited in AUS $.  That was back in late Nov 2003 and I still have
not received my order yet.
>
> I got back one email reply to my initial enquiry as to where the hell my
order was.  Since then, 2
> more emails requesting they ship my order have gone unanswered.  Paul,
have you heard of these guys
> in Australia?
>
> Thanks,
>
> Peter
>