Digital BW, The Print

Dear Ginny,

 Thanks for asking.
No, I've not resolved the issue with Crane. I am very unhappy with the
way their rep, David Williams, has handled the matter. To make a long
story short, the batch of Max I have jammed both my 1800 and 2400
printers with either a front or rear load even with paper setting at
'thick'. Altho the specs say it should be slightly thicker than VFA,
my batch is WAY thicker and as stiff as cardboard. I brought the paper
over to a friend and it jammed in his 2400 as well. (The paper is
8.5X11, btw purchased from Digital Art Supplies.)
 I phone Digital Art and reported the problem. I asked them to take
back the paper and send me an equivalent amount of Museo II which has
always worked well for me. They said they could not do so without the
approval of David Williams from Crane. I called Crane who put me in
touch with David Williams, their Museo support person. He asked me to
send a few sheets of paper from the box which I did 2 weeks ago.
 He has yet to 'test' or even look at the paper. I've yet to receive
permission to exchange the $40 box of paper. (I wasn't even asking for
a refund, merely an exchange)
 The way this matter has been handled by both Digital Art and Crane
has been most upsetting to me. I've never had such an issue  getting
defective product exchanged especially  when it involves a small
amount of money..
 There is more that I could say, but this is where things stand, in a
nutshell. I'm about to 'escalate' the matter and pursue other options.
 Again, thanks for your concern. I'm sorry to hear that you have a
similar issue. They probably have a bad batch of product out there.
Good luck getting a refund or exchange.

Best Regards
Howard


--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "ginnylady33"
<ginnylady33@...> wrote:
>
> Howard,
>  Just curious, did you ever solve the problem with Max? I recently had
> similar problems with Museo Max jamming in my printer. I tried loading
> it front and rear and also using the thick paper setting, to no avail.
>  To my eye, I agree, it is WAY thicker than VFA. At least the batch I
> have is.
> 
> Best Regards
> Ginny
> 
> 
> 
> --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "how786"
> <how786@> wrote:
> >
> > 
> >   Thanks. I did try one sheet at a time in the rear feeder to no
> > avail. And, yes, it is really stiff, too!
> > Howard
> > 
> > --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Tim Atherton"
> > <timatherton@> wrote:
> > >
> > >  
> > > >   Has anyone used this paper in either a 2400 or 1800? It is the
> > > >   thickest paper I've ever seen and jammed my 1800 even when the 
> > > 1800
> > > >   was set to 'thick' paper.
> > > >   When I compared the thickness to the VFA, the Max appears at  
> > > least
> > > >   50% thicker! I am doubting Crane's quality control as they list 
> > > the
> > > >   thickness at 21. (The VFA is 19) The paper is a LOT thicker 
> > > > than the VFA.
> > > 
> > > well - it is pretty thick, but more than anything it's really stiff
> > > 
> > > I tend to just load it on the rear sheet loader, one sheet at a
time, 
> > > though for bigger than letter size I have also run it through the 
> > > main feed on the 2400
> > > 
> > > If you have the cut sheets in smaller sizes, it is 365 gsm which is 
> > > pretty heavy stuff
> > > 
> > > (BTW - make sure you print the correct side - my box from
digital art 
> > > supplies was loaded upside down. Both sides of the paper are
coated. 
> > > But I believe only the side with the greater texture is the Museuo 
> > > Max coating)
> > > 
> > > tim a
> > >
> >
>