Digital BW, The Print

DigitalBlackandWhiteThePrint@yahoogroups.comRBSmih1/22/04 6:50
PM1/03/2004DigitalBlackandWhiteThePrint@yahoogroups.comrbsmith252@...
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> 
> Message: 25
> Date: Thu, 22 Jan 2004 23:49:21 -0000
> From: "LAJacobs" <lindajacobs@...>
> Subject: OT: MIS Support?
> 
> Forgive the OT post but I know many of you purchase from MIS
> Associates and I would like your input on their customer service. I
> was planning to purchase MIS bw carts for my C82 and/or my 1160, but
> I am having second thoughts because MIS has failed to respond to a
> customer service problem I'm having. The cartridge resetter I
> purchased seems to be defective (tried 3 diff carts), which has
> prevented me from refilling their carts with the UC match inks I
> purchased from them. I contacted MIS via Email last Sunday but have
> had no response thus far. I am unable to telephone MIS during the day
> so email is my method of contact.  I used their Customer Service/Tech
> Support email address.
> 
> Is this typical of MIS' customer service?
> 
> TIA for input/suggestions.
> 
> Linda J

Linda,

They are notoriously bad when it comes to email replies - you need to find
time to call during the day, someone will take care of you then.  That's
been my experience.  I have had excellent luck with their products and I've
been using their inks for a couple years on my 1160.  They need to do
something about the email problem and actually I thought they had, but I
guess not.


Roger Smith
E. Lansing, MI 48823--