This would be easy to fix with a email confirmation process.
"To complete your order we must verify your email address. Please click on
the confirmation link you will receive shortly. Read our privacy policy if
you have any questions." ... something like that.
You must do that to register for almost anything, so most people wouldn't
mind doing it for orders. In fact many online shops require it when you
register the first time.
I understand your problem, but i will provide a valid address (might be
protected via safersignup or something, but will be valid). I find it
simply unacceptable if i don't get a reply from someone wanting money from
me, regardless if this is a shop or a ebay seller, and he has sure seen
the last of me. "We generally don't reply to emails" - i mean what crap is
this - they must have a valid address to reply to then. It's like if i
would say "i generally don't pay for orders".
There is _nothing_ more annoying than having to do business with somebody
who doesn't communicate with you.
ST
On Wed, 29 Mar 2006 00:56:58 +0200, lcdpublishing
<
lcdpublishing@...> wrote:
> However, I can tell you a bit about selling on the net and
>
> communicating with customers - it ain't as easy as you would hope.
>
> Most of the people that purchase items from me, do not use a valid
>
> email address. I believe this is because most other companies sell
>
> the email addresses to spammers, so, that has trained people to not
>
> use valid email addresses when they order on-line. So, when
>
> something goes wrong with an order here, I first try their email. 9
>
> out of 10 times, the email either bounces, or is never responded to
>
> from the customer. If that fails, I then try the phone number they
>
> are suppose to provide. About 7 out of 10 of them are either bogus
>
> or incorrect. That finally leaves me with snail mail at which point
>
> I don't even bother trying to communicate anymore. My products are
>
> very low cost very low margin and I can't afford to waste the time
>
> tracking down people via snail mail.
>
>
> So, while I am sure this is not the reasons behind the problems with
>
> your case, I just thought I would share what it's like on the other
>
> side of the problems. It sure is frustrating for both parties
>
> trying to communicate when we have so many options to do it with,
>
> and it seems to always fail somewhere along the way.
>
>
> Well, I hope all works out for you in the end with that company.
>
>
> Chris