Archive of the former Yahoo!Groups mailing list: Homebrew PCBs

Some of you might have remembered how I complained about a order I
placed with Electronic Express. Thought I might update what has happened

I placed the order on Feb 7 and today March 28 I Noticed that my
account had been charged for the order. The only email I received from
them was a generic email when I placed the order. I canceled the order
via email on Feb 15. I never received any emails from that
conversation either.

In defence of them They did answer my phone call promptly and told me
that I could refuse shipment If I would like to. Of coarse Im sure I
would pay for shipping both ways.

I ask them If It was customary for their buisness to ship out a
product SEVEN weeks after the order was placed without any
acknowledgement to the buyer of backorder or shipping status either by
phone or email. He said that they generally dont respond via email.
that still leaves regular mail and phone.

If they advertise and sell via the Internet then they need to get with
the program and take advantage of the quick and precise communication
it offers. And they need to rethink there business practices if they
want to remain competitive. Either way that used up there one and only
chance to get any of my future buisness

Regards
Dennis Waggoner