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Subject: Re: customer service

From: "Thomas" <tomfinegan@...>
Date: 2001-09-11

--- In AN1x-list@y..., alciere@m... wrote:
> Fixing a product after the fact is expensive. One wonders why a
> company would release a beat box that didn't reliably triger on the
> downbeat, seeing as this is the most important note in almost all
> beat box music.I imagine Yamaha lost a lot of potential customers.
I surely can imagine that fixing a product is expensive, but how come
that small companies like Access or Waldorf constantly are popping up
with OS-updates for their synth-range? Even the first Virus Model A,
got a few month ago an update. I think when you build synthesizer,
you have to calculate this into the costs for the synthesizer. Of
course the price-dumping especially those internet-traders do
nowadays on gear, doesn´t help the situation, but still...i rather
pay a hundred Euro more for a synth that get´s an OS-update in a
forseen time than have a buggy instrument which can´t be used for the
purpose it was built, or i can use only half of the promised features
(happen to me with the terrible Terratec EWS64XL, announced as a
Sampler, but after a year still no sampler-functions, because of
missing working drivers...)
Yamaha has been terrible about OS-updates so far, so as a customer
who dealt with Yamaha now for years, i know what to expect from them
(and not to expect). Unfortunately as mentioned above with this kind
of customer-politics, YCA will scare off a lot of potential customers
and get a bad reputation so that at the end noone wants to buy Yamaha
gear anymore...well ok, this won´t happen, their products are quite
good, compared with other companies. ;)

Just my 2 cents.

> tell, they were using eery synthesizer ever made. Has anyone tried
> out the new Mini Moog Voyager?

Mini Moog Voyager??? Where? What?

--Tom