<div dir="ltr">I believe the point was, once you were unable to get satisfaction the direct way, the next step would be paypal, not making this fuss.<br><br>Given how many of us have had positive customer service experiences with Steven, you have a very hard job to convince us that there is not something you're missing or omitting here.<br><br>For example, you were aware that Thonk was shut down due to the current pandemic correct? That may have some impact on the responsiveness to business issues. Have you taken this into account and adjusted your expectations accordingly? For all we know Steven may have some family member severely affected and have all his cycles tied up with that.<div><div><br></div><div>I wish you best of luck getting satisfaction, but I don't think you've taken the most direct or useful route to get there.<br><br>Pete</div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Apr 7, 2020 at 2:49 PM Me <<a href="mailto:donmcronald@gmail.com">donmcronald@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">Absolutely, but it needn't have had to come to that. I wanted to resolve it at a personal level, gave him numerous opportunities, but he wouldn't play that way. Looks like he intended to cause me inconvenience and delay from the off.<br>
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> On 7 Apr 2020, at 19:05, admin <<a href="mailto:d2ba@xtra.co.nz" target="_blank">d2ba@xtra.co.nz</a>> wrote:<br>
> <br>
> Surely Paypal will just refund you as a buyer -- --buyer will always win a SNARD case. So you are covered by Pay Pals wonderful buyer insurance?<br>
> David<br>
> <br>
> On 8/04/20, 7:01 AM, "Synth-diy on behalf of Me" <<a href="mailto:synth-diy-bounces@synth-diy.org" target="_blank">synth-diy-bounces@synth-diy.org</a> on behalf of <a href="mailto:donmcronald@gmail.com" target="_blank">donmcronald@gmail.com</a>> wrote:<br>
> <br>
> And i'm not attempting to destroy his business. I just think behaviour like this, in as you say, hard times, cuts both ways, and consumers also need help. I could do with the money that he's withholding from me for no fair reason.<br>
> <br>
> <br>
> <br>
>> On 7 Apr 2020, at 18:49, Rutger Vlek <<a href="mailto:rutgervlek@gmail.com" target="_blank">rutgervlek@gmail.com</a>> wrote:<br>
>> <br>
>> Hi Don, <br>
>> <br>
>> The simple fact that you choose this active route of naming and shaming Thonk in public places does't really appeal to me. There are much less aggressive ways to resolve the situation.<br>
>> <br>
>> Even if you were to go public on this issue, you could try and ask for suggestions on how to resolve this, rather than attempt to destroy someones business in times that are already hard. <br>
>> <br>
>> Also keep in mind we, the list, don't have any way to check what actually happened between you and Thonk, so we cannot judge if you are being fair or not. <br>
>> <br>
>> I do appreciate warnings about potentially unreliable business pratices, but based on my personal (limited) experience I find it hard to see Thonk fit in that category. <br>
>> <br>
>> None the less, I hope you resolve the situation with Thonk.<br>
>> <br>
>> Regards,<br>
>> <br>
>> Rutger <br>
>> <br>
>> Op di 7 apr. 2020 20:25 schreef Me <<a href="mailto:donmcronald@gmail.com" target="_blank">donmcronald@gmail.com</a>>:<br>
>> Steve Grimley-Taylor (user Monobass on Muffwiggler) is flouting UK trade laws by refusing to refund my payment outside of the PayPal dispute i have had to open against his company Thonk Ltd. This is all because he misread a comment i made in an e-mail and is now expecting an apology for a slight which wasn't even given. I am going to place this message in every forum i have access to, so that people can see that the company is operated by a person who doesn't have any concern for customer service, and believes it is ok to drag things out to cause distress and inconvenience to a repeat customer.<br>
>> <br>
>> Do not buy from Thonk Ltd if you dislike these petty grievance practices and the way they disregard customer care.<br>
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