[sdiy] Thonk is Withholding My Refund Because They Feel Upset About a Word I Used

Pete Hartman pete.hartman at gmail.com
Tue Apr 7 21:58:58 CEST 2020

I believe the point was, once you were unable to get satisfaction the
direct way, the next step would be paypal, not making this fuss.

Given how many of us have had positive customer service experiences with
Steven, you have a very hard job to convince us that there is not something
you're missing or omitting here.

For example, you were aware that Thonk was shut down due to the current
pandemic correct?  That may have some impact on the responsiveness to
business issues.  Have you taken this into account and adjusted your
expectations accordingly?  For all we know Steven may have some family
member severely affected and have all his cycles tied up with that.

I wish you best of luck getting satisfaction, but I don't think you've
taken the most direct or useful route to get there.


On Tue, Apr 7, 2020 at 2:49 PM Me <donmcronald at gmail.com> wrote:

> Absolutely, but it needn't have had to come to that. I wanted to resolve
> it at a personal level, gave him numerous opportunities, but he wouldn't
> play that way. Looks like he intended to cause me inconvenience and delay
> from the off.
> > On 7 Apr 2020, at 19:05, admin <d2ba at xtra.co.nz> wrote:
> >
> > Surely Paypal will just refund you as a buyer -- --buyer will always win
> a SNARD case. So you are covered by Pay Pals wonderful buyer insurance?
> > David
> >
> > On 8/04/20, 7:01 AM, "Synth-diy on behalf of Me" <
> synth-diy-bounces at synth-diy.org on behalf of donmcronald at gmail.com> wrote:
> >
> >    And i'm not attempting to destroy his business. I just think
> behaviour like this, in as you say, hard times, cuts both ways, and
> consumers also need help. I could do with the money that he's withholding
> from me for no fair reason.
> >
> >
> >
> >> On 7 Apr 2020, at 18:49, Rutger Vlek <rutgervlek at gmail.com> wrote:
> >>
> >> Hi Don,
> >>
> >> The simple fact that you choose this active route of naming and shaming
> Thonk in public places does't really appeal to me. There are much less
> aggressive ways to resolve the situation.
> >>
> >> Even if you were to go public on this issue, you could try and ask for
> suggestions on how to resolve this, rather than attempt to destroy someones
> business in times that are already hard.
> >>
> >> Also keep in mind we, the list, don't have any way to check what
> actually happened between you and Thonk, so we cannot judge if you are
> being fair or not.
> >>
> >> I do appreciate warnings about potentially unreliable business
> pratices, but based on my personal (limited) experience I find it hard to
> see Thonk fit in that category.
> >>
> >> None the less, I hope you resolve the situation with Thonk.
> >>
> >> Regards,
> >>
> >> Rutger
> >>
> >> Op di 7 apr. 2020 20:25 schreef Me <donmcronald at gmail.com>:
> >> Steve Grimley-Taylor (user Monobass on Muffwiggler) is flouting UK
> trade laws by refusing to refund my payment outside of the PayPal dispute i
> have had to open against his company Thonk Ltd. This is all because he
> misread a comment i made in an e-mail and is now expecting an apology for a
> slight which wasn't even given. I am going to place this message in every
> forum i have access to, so that people can see that the company is operated
> by a person who doesn't have any concern for customer service, and believes
> it is ok to drag things out to cause distress and inconvenience to a repeat
> customer.
> >>
> >> Do not buy from Thonk Ltd if you dislike these petty grievance
> practices and the way they disregard customer care.
> >> _______________________________________________
> >> Synth-diy mailing list
> >> Synth-diy at synth-diy.org
> >> http://synth-diy.org/mailman/listinfo/synth-diy
> >
> >
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> >
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> >
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