[sdiy] Thonk is Withholding My Refund Because They Feel Upset About a Word I Used

Me donmcronald at gmail.com
Tue Apr 7 21:59:48 CEST 2020


And i'm not attempting to destroy his business. I just think behaviour like this, in as you say, hard times, cuts both ways, and consumers also need help. I could do with the money that he's withholding from me for no fair reason.



> On 7 Apr 2020, at 18:49, Rutger Vlek <rutgervlek at gmail.com> wrote:
> 
> Hi Don, 
> 
> The simple fact that you choose this active route of naming and shaming Thonk in public places does't really appeal to me. There are much less aggressive ways to resolve the situation.
> 
> Even if you were to go public on this issue, you could try and ask for suggestions on how to resolve this, rather than attempt to destroy someones business in times that are already hard. 
> 
> Also keep in mind we, the list, don't have any way to check what actually happened between you and Thonk, so we cannot judge if you are being fair or not. 
> 
> I do appreciate warnings about potentially unreliable business pratices, but based on my personal (limited) experience I find it hard to see Thonk fit in that category. 
> 
> None the less, I hope you resolve the situation with Thonk.
> 
> Regards,
> 
> Rutger 
> 
> Op di 7 apr. 2020 20:25 schreef Me <donmcronald at gmail.com>:
> Steve Grimley-Taylor (user Monobass on Muffwiggler) is flouting UK trade laws by refusing to refund my payment outside of the PayPal dispute i have had to open against his company Thonk Ltd. This is all because he misread a comment i made in an e-mail and is now expecting an apology for a slight which wasn't even given. I am going to place this message in every forum i have access to, so that people can see that the company is operated by a person who doesn't have any concern for customer service, and believes it is ok to drag things out to cause distress and inconvenience to a repeat customer.
> 
> Do not buy from Thonk Ltd if you dislike these petty grievance practices and the way they disregard customer care.
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