[sdiy] RaymondScott.com upgraded to Good Trader

[KA4HJH]

As suggested I sent an email to Irwin Chusid and that got the ball rolling
immediately. I had my copy of Manhattan Research, Inc. three days later.

Here are some interesting excerpts from the email he sent me...

At 1:50 PM -0400 7/18/11, Irwin Chusid wrote:
>There was an inventory shortfall in the first half 2011
>owing to a pressing plant warehouse screw-up in the Netherlands. Basta had
>no MRI CDs to supply for several months, which is why Amazon had it listed
>as out of stock. Basta has since switched pressing plants and the pipeline
>has been re-opened.

At 1:50 PM -0400 7/18/11, Irwin Chusid wrote:
>I am distressed by these reports of unfulfilled orders. In the past, a
>few such reports came my way, but there was a pattern of Jeff not receiving
>order notifications from Paypal. (I have had similar experiences in selling
>Jim Flora prints; customers submit payment, then wonder why merch doesn't
>arrive; I check my PP acct and discover an order that never reached my
>inbox.)

At 1:50 PM -0400 7/18/11, Irwin Chusid wrote:
>I have sent your entire note along to Jeff and left him a phone message. As
>he is a dear friend, I need to hear his side of the story. I care about "bad
>trader" reports. I care about anything that tarnishes the work that I'm
>doing with the Basta team (which includes Jeff) to preserve Scott's legacy.
>Any claims regarding unfilled orders will be resolved, even if I have to
>ship copies from my own limited supply.


I received an email from Jeff two minutes earlier. He offered me a choice
of a refund or fullfilling the order. I wanted the book/CD and it arrived
three days later. I asked him if he knew what had gone wrong and this was
his reply...

At 11:50 AM -0400 7/30/11, Jeff Winner wrote:
>Yes, Irwin is right; PayPal is screwy, indeed.  Looney-tuney, one might
>say.  You being inexplicably billed a second time, for example ‹ screwy ‹
>and obviously I had nothing to do with that.  I really don't know/remember
>what may have happened with your order, specifically, but in general,
>here's a few random bits o' info to please keep in mind: [A] I've been
>doing this for approx. 15+ years, and have probably fulfilled thousands,
>and thousands of orders.  Of course, as a 1-man operation, there are
>occasionally a few delays/issues here & there, but almost everyone has
>been very happy with their orders.  [B] For a long time, (and this is
>another example of their screwiness) PayPal weren't generating emails to
>let me know orders were placed, so this caused some delays.  [C] In the
>age of downloads, I'm thrilled that anyone buys anything anymore ‹
>especially in the case of MRinc. (my baby!) ‹ I want as many people as
>possible to have that amazing book we made, instead of
>just downloading the music (I honestly think the book is as important as
>the audio); I would never intentionally withhold a shipment without
>reason.  [D] I'll resolve anyone's legit problem with their choice of a
>refund, or (re)shipment of product.

***

I certainly agree that the book/CD combination is great. If you're
interested in the history of electronic music it's a must-have.

-- 

Terry Bowman, KA4HJH
"The Mac Doctor"