[sdiy] UK guys - Rapid EndLine Sale Today!

Tom Bugs admin at bugbrand.co.uk
Thu Jan 21 15:59:36 CET 2010 

That's basically what I said when I wrote to them today - they run a 
very good UK service, so it surely can't be hard (or undesired) to 
expand to international. I mentioned the points people have brought up - 
namely order charges / payments and shipping. Hopefully we can get them 
moving!
Cheers,
Tom
PS - owner of Rapid? http://www.rapidonline.com/companyinformation.aspx

On 21/01/2010 14:52, karl dalen wrote:
> I dont understand why Rapid don't expand into a EU kind of distribution
> scheme like Farnell have done? They do not need any local ordering offices
> as Farnell does just some decent efficient logistics that incorporate a
> efficient web ordering tool.Farnell ships all its stuff from UK anyway
> so what's the problem really?
>
> Who the owner of Rapid?
>
> KD
>
> --- Den tors 2010-01-21 skrev Tom Bugs<admin at bugbrand.co.uk>:
>
>    
>> Från: Tom Bugs<admin at bugbrand.co.uk>
>> Ämne: Re: [sdiy] UK guys - Rapid EndLine Sale Today!
>> Till: synth-diy at dropmix.xs4all.nl
>> Datum: torsdag 21 januari 2010 13.40
>> I've had similar experiences with
>> Rapid to Dave and that's why I'm so keen on them - decent
>> customer service is of great importance and I don't get the
>> same feeling from RS or Farnell.
>>
>> My system just wasn't working yesterday so I had to
>> telephone a large order - at Rapid you always get someone
>> good - the lady who took my order yesterday was very
>> friendly despite the zone-out-inducing order size.
>> And, yeah, on the very rare occasions something wrong has
>> been sent they're great for any replacements.
>> Orders reach you the next day 99% of the time.
>> Their website gives stock levels live - so if something
>> says its available it IS - ie no split orders.
>> But, agreed - they do have some holes in the range. But
>> they're approachable if you're going to order things - in
>> fact, I think its because I asked for (and got) some
>> sub-mini switches in quantities that they put me on the
>> end-column-pricing.
>>
>> I will ask them again about improving international options
>> - it would make so much sense.
>>
>> Cheers,
>> Tom
>>
>>
>>
>> On 20/01/2010 17:06, Dave Kendall wrote:
>>      
>>> Rapid have always been pretty good for me, regardless
>>>        
>> of the size of the order. I don't know what it's like for
>> NON-UK customers.
>>      
>>> One thing I do like about them, is that if you do a
>>>        
>> telephone order, you give them an order code and the number
>> of items you want, and they tell you what the item
>> description is. A useful double-check.
>>      
>>> IMO they're better than RS in this regard. I rang RS
>>>        
>> once because I couldn't get the internet order to work. I
>> told the sales guy who answered that I wanted to place an
>> order, but couldn't do it online, and he actually said "what
>> do you want me to do about it?"
>>      
>>> er....., well how about taking the order over the
>>>        
>> phone?
>>      
>>> Also, after I gave him each order code there was a
>>>        
>> deafening silence. At one point I actually asked if he was
>> still there..... I got a grunt in reply.
>>      
>>> Naughty RS....
>>> might have been a one-off thing though...
>>>
>>> Rapid are *way* better in stuff like that, and they
>>>        
>> are cheap, and carry a lot of useful stuff. There are gaps
>> though, I needed a parallel EEPROM, and some wire-wrap tools
>> as part of an order for a friend, and RS was the only place
>> that had those items.....
>>      
>>> When Rapid mixed up some LED displays (I got common
>>>        
>> anode rather than common cathode) and on another occasion
>> when a chip got squashed in transit, they simply mailed the
>> new parts out, and I didn't need to send the old ones back.
>>      
>>> Thanks to Tom Bugs' tip way back to try them - they've
>>>        
>> been good to me...
>>      
>>> Dave
>>>
>>>
>>>
>>>
>>> On Jan 20, 2010, at 16:17, karl dalen wrote:
>>>
>>>        
>>>> Yes i know, i just ironized over all these *kind*
>>>>          
>> component suppliers! :)
>>      
>>>> I usually have a 30 days account, i have the
>>>>          
>> regular private
>>      
>>>> shit with Rapid i have just not bought any from
>>>>          
>> them yet.
>>      
>>>> I just wanted to hear what kind of mental stress
>>>>          
>> habits they apply
>>      
>>>> on their customers? split orders, things that
>>>>          
>> donot appear on sceduled time, lame excuses, worng delivered
>> components, customs, etc, etc,
>>      
>>>> you know, the regular daily hassle and stress
>>>>          
>> factor?
>>      
>>>> They all do, futurlec, digikey, farnell, Rs you
>>>>          
>> name it, they threat you
>>      
>>>> accordingly to a internal ranking list named
>>>>          
>> *buying potential*, the less
>>      
>>>> you buy the less they are interested in you,
>>>>          
>> market fundamentals.
>>      
>>>> Reg
>>>> KD
>>>>
>>>>
>>>>
>>>> --- Den ons 2010-01-20 skrev Graham Atkins<gatkins at blueyonder.co.uk>:
>>>>
>>>>          
>>>>> Från: Graham Atkins<gatkins at blueyonder.co.uk>
>>>>> Ämne: Re: [sdiy] UK guys - Rapid EndLine Sale
>>>>>            
>> Today!
>>      
>>>>> Till: "karl dalen"<dalenkarl at yahoo.se>
>>>>> Kopia: synth-diy at dropmix.xs4all.nl,
>>>>>            
>> "Tom Bugs"<admin at bugbrand.co.uk>
>>      
>>>>> Datum: onsdag 20 januari 2010 20.36
>>>>> Karl,
>>>>>
>>>>> No it's not just you, all of the UK suppliers
>>>>>            
>> are
>>      
>>>>> different, they all
>>>>> have different delivery costs, minimum order
>>>>>            
>> values,
>>      
>>>>> minimum
>>>>> order quantities like 5 off, or 10 off. It
>>>>>            
>> probably pays if
>>      
>>>>> you are
>>>>> outside the UK to phone and do a credit card
>>>>>            
>> order, and
>>      
>>>>> negotiate
>>>>> the delivery !.
>>>>>
>>>>> Graham
>>>>>
>>>>> On 20 Jan 2010, at 15:45, karl dalen wrote:
>>>>>
>>>>>            
>>>>>> How are Rapid to deal with in general?
>>>>>> What kind of strange habits have they
>>>>>>              
>> implemented?
>>      
>>>>>> I once whined over their min 50ukp order
>>>>>>              
>> for
>>      
>>>>> outlanders
>>>>>            
>>>>>> and low and behold they changed it to a
>>>>>>              
>> more
>>      
>>>>> reasonable 10ukp!
>>>>>            
>>>>>> Well, it was a joint effort i presume! :)
>>>>>>
>>>>>> They all have some, Farnell has because i
>>>>>>              
>> buy from
>>      
>>>>> them so i get
>>>>>            
>>>>>> exposed to it and sometimes one gets angry
>>>>>>              
>> over their
>>      
>>>>> stupid
>>>>>            
>>>>>> pricing policy for one! :)
>>>>>>
>>>>>> KD
>>>>>>              
>>>>>
>>>>>
>>>>>            
>>>>
>>>>
>>>>          
>>     __________________________________________________________
>>      
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>>>>          
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>>      
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>
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