[sdiy] UK guys - Rapid EndLine Sale Today!

Thu Jan 21 15:52:14 CET 2010

I dont understand why Rapid don't expand into a EU kind of distribution
scheme like Farnell have done? They do not need any local ordering offices
as Farnell does just some decent efficient logistics that incorporate a
efficient web ordering tool.Farnell ships all its stuff from UK anyway
so what's the problem really?

Who the owner of Rapid?

KD  

--- Den tors 2010-01-21 skrev Tom Bugs <admin at bugbrand.co.uk>:

> Från: Tom Bugs <admin at bugbrand.co.uk>
> Ämne: Re: [sdiy] UK guys - Rapid EndLine Sale Today!
> Till: synth-diy at dropmix.xs4all.nl
> Datum: torsdag 21 januari 2010 13.40
> I've had similar experiences with
> Rapid to Dave and that's why I'm so keen on them - decent
> customer service is of great importance and I don't get the
> same feeling from RS or Farnell.
> 
> My system just wasn't working yesterday so I had to
> telephone a large order - at Rapid you always get someone
> good - the lady who took my order yesterday was very
> friendly despite the zone-out-inducing order size.
> And, yeah, on the very rare occasions something wrong has
> been sent they're great for any replacements.
> Orders reach you the next day 99% of the time.
> Their website gives stock levels live - so if something
> says its available it IS - ie no split orders.
> But, agreed - they do have some holes in the range. But
> they're approachable if you're going to order things - in
> fact, I think its because I asked for (and got) some
> sub-mini switches in quantities that they put me on the
> end-column-pricing.
> 
> I will ask them again about improving international options
> - it would make so much sense.
> 
> Cheers,
> Tom
> 
> 
> 
> On 20/01/2010 17:06, Dave Kendall wrote:
> > Rapid have always been pretty good for me, regardless
> of the size of the order. I don't know what it's like for
> NON-UK customers.
> > One thing I do like about them, is that if you do a
> telephone order, you give them an order code and the number
> of items you want, and they tell you what the item
> description is. A useful double-check.
> > 
> > IMO they're better than RS in this regard. I rang RS
> once because I couldn't get the internet order to work. I
> told the sales guy who answered that I wanted to place an
> order, but couldn't do it online, and he actually said "what
> do you want me to do about it?"
> > 
> > er....., well how about taking the order over the
> phone?
> > 
> > Also, after I gave him each order code there was a
> deafening silence. At one point I actually asked if he was
> still there..... I got a grunt in reply.
> > Naughty RS....
> > might have been a one-off thing though...
> > 
> > Rapid are *way* better in stuff like that, and they
> are cheap, and carry a lot of useful stuff. There are gaps
> though, I needed a parallel EEPROM, and some wire-wrap tools
> as part of an order for a friend, and RS was the only place
> that had those items.....
> > 
> > When Rapid mixed up some LED displays (I got common
> anode rather than common cathode) and on another occasion
> when a chip got squashed in transit, they simply mailed the
> new parts out, and I didn't need to send the old ones back.
> > 
> > Thanks to Tom Bugs' tip way back to try them - they've
> been good to me...
> > 
> > Dave
> > 
> > 
> > 
> > 
> > On Jan 20, 2010, at 16:17, karl dalen wrote:
> > 
> >> Yes i know, i just ironized over all these *kind*
> component suppliers! :)
> >> 
> >> I usually have a 30 days account, i have the
> regular private
> >> shit with Rapid i have just not bought any from
> them yet.
> >> 
> >> I just wanted to hear what kind of mental stress
> habits they apply
> >> on their customers? split orders, things that
> donot appear on sceduled time, lame excuses, worng delivered
> components, customs, etc, etc,
> >> you know, the regular daily hassle and stress
> factor?
> >> 
> >> They all do, futurlec, digikey, farnell, Rs you
> name it, they threat you
> >> accordingly to a internal ranking list named
> *buying potential*, the less
> >> you buy the less they are interested in you,
> market fundamentals.
> >> 
> >> Reg
> >> KD
> >> 
> >> 
> >> 
> >> --- Den ons 2010-01-20 skrev Graham Atkins <gatkins at blueyonder.co.uk>:
> >> 
> >>> Från: Graham Atkins <gatkins at blueyonder.co.uk>
> >>> Ämne: Re: [sdiy] UK guys - Rapid EndLine Sale
> Today!
> >>> Till: "karl dalen" <dalenkarl at yahoo.se>
> >>> Kopia: synth-diy at dropmix.xs4all.nl,
> "Tom Bugs" <admin at bugbrand.co.uk>
> >>> Datum: onsdag 20 januari 2010 20.36
> >>> Karl,
> >>> 
> >>> No it's not just you, all of the UK suppliers
> are
> >>> different, they all
> >>> have different delivery costs, minimum order
> values,
> >>> minimum
> >>> order quantities like 5 off, or 10 off. It
> probably pays if
> >>> you are
> >>> outside the UK to phone and do a credit card
> order, and
> >>> negotiate
> >>> the delivery !.
> >>> 
> >>> Graham
> >>> 
> >>> On 20 Jan 2010, at 15:45, karl dalen wrote:
> >>> 
> >>>> How are Rapid to deal with in general?
> >>>> What kind of strange habits have they
> implemented?
> >>>> 
> >>>> I once whined over their min 50ukp order
> for
> >>> outlanders
> >>>> and low and behold they changed it to a
> more
> >>> reasonable 10ukp!
> >>>> Well, it was a joint effort i presume! :)
> >>>> 
> >>>> They all have some, Farnell has because i
> buy from
> >>> them so i get
> >>>> exposed to it and sometimes one gets angry
> over their
> >>> stupid
> >>>> pricing policy for one! :)
> >>>> 
> >>>> KD
> >>> 
> >>> 
> >>> 
> >> 
> >> 
> >>   
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