[sdiy] UK guys - Rapid EndLine Sale Today!

[Tom Bugs]

I've had similar experiences with Rapid to Dave and that's why I'm so 
keen on them - decent customer service is of great importance and I 
don't get the same feeling from RS or Farnell.

My system just wasn't working yesterday so I had to telephone a large 
order - at Rapid you always get someone good - the lady who took my 
order yesterday was very friendly despite the zone-out-inducing order size.
And, yeah, on the very rare occasions something wrong has been sent 
they're great for any replacements.
Orders reach you the next day 99% of the time.
Their website gives stock levels live - so if something says its 
available it IS - ie no split orders.
But, agreed - they do have some holes in the range. But they're 
approachable if you're going to order things - in fact, I think its 
because I asked for (and got) some sub-mini switches in quantities that 
they put me on the end-column-pricing.

I will ask them again about improving international options - it would 
make so much sense.

Cheers,
Tom



On 20/01/2010 17:06, Dave Kendall wrote:
> Rapid have always been pretty good for me, regardless of the size of 
> the order. I don't know what it's like for NON-UK customers.
> One thing I do like about them, is that if you do a telephone order, 
> you give them an order code and the number of items you want, and they 
> tell you what the item description is. A useful double-check.
>
> IMO they're better than RS in this regard. I rang RS once because I 
> couldn't get the internet order to work. I told the sales guy who 
> answered that I wanted to place an order, but couldn't do it online, 
> and he actually said "what do you want me to do about it?"
>
> er....., well how about taking the order over the phone?
>
> Also, after I gave him each order code there was a deafening silence. 
> At one point I actually asked if he was still there..... I got a grunt 
> in reply.
> Naughty RS....
> might have been a one-off thing though...
>
> Rapid are *way* better in stuff like that, and they are cheap, and 
> carry a lot of useful stuff. There are gaps though, I needed a 
> parallel EEPROM, and some wire-wrap tools as part of an order for a 
> friend, and RS was the only place that had those items.....
>
> When Rapid mixed up some LED displays (I got common anode rather than 
> common cathode) and on another occasion when a chip got squashed in 
> transit, they simply mailed the new parts out, and I didn't need to 
> send the old ones back.
>
> Thanks to Tom Bugs' tip way back to try them - they've been good to me...
>
> Dave
>
>
>
>
> On Jan 20, 2010, at 16:17, karl dalen wrote:
>
>> Yes i know, i just ironized over all these *kind* component 
>> suppliers! :)
>>
>> I usually have a 30 days account, i have the regular private
>> shit with Rapid i have just not bought any from them yet.
>>
>> I just wanted to hear what kind of mental stress habits they apply
>> on their customers? split orders, things that donot appear on 
>> sceduled time, lame excuses, worng delivered components, customs, 
>> etc, etc,
>> you know, the regular daily hassle and stress factor?
>>
>> They all do, futurlec, digikey, farnell, Rs you name it, they threat you
>> accordingly to a internal ranking list named *buying potential*, the 
>> less
>> you buy the less they are interested in you, market fundamentals.
>>
>> Reg
>> KD
>>
>>
>>
>> --- Den ons 2010-01-20 skrev Graham Atkins <gatkins at blueyonder.co.uk>:
>>
>>> Från: Graham Atkins <gatkins at blueyonder.co.uk>
>>> Ämne: Re: [sdiy] UK guys - Rapid EndLine Sale Today!
>>> Till: "karl dalen" <dalenkarl at yahoo.se>
>>> Kopia: synth-diy at dropmix.xs4all.nl, "Tom Bugs" <admin at bugbrand.co.uk>
>>> Datum: onsdag 20 januari 2010 20.36
>>> Karl,
>>>
>>> No it's not just you, all of the UK suppliers are
>>> different, they all
>>> have different delivery costs, minimum order values,
>>> minimum
>>> order quantities like 5 off, or 10 off. It probably pays if
>>> you are
>>> outside the UK to phone and do a credit card order, and
>>> negotiate
>>> the delivery !.
>>>
>>> Graham
>>>
>>> On 20 Jan 2010, at 15:45, karl dalen wrote:
>>>
>>>> How are Rapid to deal with in general?
>>>> What kind of strange habits have they implemented?
>>>>
>>>> I once whined over their min 50ukp order for
>>> outlanders
>>>> and low and behold they changed it to a more
>>> reasonable 10ukp!
>>>> Well, it was a joint effort i presume! :)
>>>>
>>>> They all have some, Farnell has because i buy from
>>> them so i get
>>>> exposed to it and sometimes one gets angry over their
>>> stupid
>>>> pricing policy for one! :)
>>>>
>>>> KD
>>>
>>>
>>>
>>
>>
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