[sdiy] UK guys - Rapid EndLine Sale Today!

[Dave Kendall]

Rapid have always been pretty good for me, regardless of the size of 
the order. I don't know what it's like for NON-UK customers.
One thing I do like about them, is that if you do a telephone order, 
you give them an order code and the number of items you want, and they 
tell you what the item description is. A useful double-check.

IMO they're better than RS in this regard. I rang RS once because I 
couldn't get the internet order to work. I told the sales guy who 
answered that I wanted to place an order, but couldn't do it online, 
and he actually said "what do you want me to do about it?"

er....., well how about taking the order over the phone?

Also, after I gave him each order code there was a deafening silence. 
At one point I actually asked if he was still there..... I got a grunt 
in reply.
Naughty RS....
might have been a one-off thing though...

Rapid are *way* better in stuff like that, and they are cheap, and 
carry a lot of useful stuff. There are gaps though, I needed a parallel 
EEPROM, and some wire-wrap tools as part of an order for a friend, and 
RS was the only place that had those items.....

When Rapid mixed up some LED displays (I got common anode rather than 
common cathode) and on another occasion when a chip got squashed in 
transit, they simply mailed the new parts out, and I didn't need to 
send the old ones back.

Thanks to Tom Bugs' tip way back to try them - they've been good to 
me...

Dave




On Jan 20, 2010, at 16:17, karl dalen wrote:

> Yes i know, i just ironized over all these *kind* component suppliers! 
> :)
>
> I usually have a 30 days account, i have the regular private
> shit with Rapid i have just not bought any from them yet.
>
> I just wanted to hear what kind of mental stress habits they apply
> on their customers? split orders, things that donot appear on sceduled 
> time, lame excuses, worng delivered components, customs, etc, etc,
> you know, the regular daily hassle and stress factor?
>
> They all do, futurlec, digikey, farnell, Rs you name it, they threat 
> you
> accordingly to a internal ranking list named *buying potential*, the 
> less
> you buy the less they are interested in you, market fundamentals.
>
> Reg
> KD
>
>
>
> --- Den ons 2010-01-20 skrev Graham Atkins <gatkins at blueyonder.co.uk>:
>
>> Från: Graham Atkins <gatkins at blueyonder.co.uk>
>> Ämne: Re: [sdiy] UK guys - Rapid EndLine Sale Today!
>> Till: "karl dalen" <dalenkarl at yahoo.se>
>> Kopia: synth-diy at dropmix.xs4all.nl, "Tom Bugs" <admin at bugbrand.co.uk>
>> Datum: onsdag 20 januari 2010 20.36
>> Karl,
>>
>> No it's not just you, all of the UK suppliers are
>> different, they all
>> have different delivery costs, minimum order values,
>> minimum
>> order quantities like 5 off, or 10 off. It probably pays if
>> you are
>> outside the UK to phone and do a credit card order, and
>> negotiate
>> the delivery !.
>>
>> Graham
>>
>> On 20 Jan 2010, at 15:45, karl dalen wrote:
>>
>>> How are Rapid to deal with in general?
>>> What kind of strange habits have they implemented?
>>>
>>> I once whined over their min 50ukp order for
>> outlanders
>>> and low and behold they changed it to a more
>> reasonable 10ukp!
>>> Well, it was a joint effort i presume! :)
>>>
>>> They all have some, Farnell has because i buy from
>> them so i get
>>> exposed to it and sometimes one gets angry over their
>> stupid
>>> pricing policy for one! :)
>>>
>>> KD
>>
>>
>>
>
>
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