[sdiy] No longer service manuals from Roland
Florian Anwander
Florian.Anwander at consol.de
Mon Oct 15 17:00:22 CEST 2007
Hi guys,
until now it was no problem to receive service manuals for vintage gear
from roland. Today I received a mail (german original below), which
states that there is a new order from the roland management that it is
no longer allowed to hand over service-manuals to endcustomers or
electronic distributors or service centers, who are not contracted
roland partners.
The person, who wrote this mail, limited this restriction that way, that
they still are willing to help endcustomers in repairing (vintage-)
gear, and will send extracts from the documents. I don't kow whether the
latter is "official text" or the workaround that is provided by roland
germany.
all the best, Florian
--------------------------- snip ---------------------------
Sehr geehrter Herr Anwander,
leider können wir Ihnen keine Serviceunterlagen über Roland-Geräte
zusenden. Laut neuen Anweisungen der Roland-Geschäftsführung ist es uns
untersagt Service-Manuale an Endkunden oder Elektronikhändler zu
vergeben, welche keine Roland-Händler sind. Wenn Sie Hilfe benötigen
oder für eine Reparatur einen speziellen Auszug aus einem Service-Manual
benötigen können Sie uns aber gerne kontaktieren.
--------------------------- snip ---------------------------
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