[sdiy] Futurelec Customer Service?

[Michael Ruberto]

this sounds eerily familiar. from my experience with them I advise you to 
just call your credit card company like i did.

M. A. Ruberto


>From: "dj hohum" <djhohum at gmail.com>
>To: synth-diy at dropmix.xs4all.nl
>Subject: [sdiy] Futurelec Customer Service?
>Date: Mon, 4 Jun 2007 21:18:15 -0700
>
>Hi All,
>
>Based on comments I've read here I just ordered some parts from
>futurelec. I can't say that I've been happy with the service so far.
>They charged my card instantly but did not update the status for two
>weeks. When I emailed them to cancel the order as its status had not
>changed, let alone shipped, they responded by telling me some part was
>on backorder and that it will ship soon.
>
>I've asked them to ship tomorrow without that part. I don't believe
>that it's unreasonable to expect either notification of backorder by
>email or a partial shipment WITHOUT charging my card for the
>backordered parts.
>
>My recent orders from Mouser and Electronics Express were shipped
>promptly and I'm very satisfied. I'm hesitant to order from futurelec
>again pending the outcome of this order.
>
>Daryl
>
>pots  potentiometers alps
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