[sdiy] Futurelec Customer Service?

[Joe Grisso]

     Quite frankly, I could care less if they charge my card when the
order is placed. What would upset me in this case is the horrid
communication and lack of information. After all, if they're
special-ordering something for me, or have a part backordered I'd
rather give them money up front to secure what I need before it runs
out.

Communication is key!

Joe Grisso
Detachment 3 Engineering

On 6/4/07, Brett Maddaford <Brett.Maddaford at mailus.com.au> wrote:
> Yeah charging before the order is ready to ship isn't the best service I
> guess :(
>
> -----Original Message-----
> From: dj hohum [mailto:djhohum at gmail.com]
> Sent: Tuesday, 5 June 2007 15:58
> To: Brett Maddaford
> Cc: synth-diy at dropmix.xs4all.nl
> Subject: Re: [sdiy] Futurelec Customer Service?
>
> And that they charge your card before they ship. It would go a long
> way towards satisfaction if they waited until your order was ready to
> ship.
>
> On update they are really not reading my emails and I feel like I'm
> dealing with a used car salesman. After this run I should be good for
> a while. My junkbox is well stocked for building radios, I just needed
> to supplement it with some synth parts.
>
> Once the basics are well stocked I don't mind a longer wait for parts.
>
>
> On 6/4/07, Brett Maddaford <Brett.Maddaford at mailus.com.au> wrote:
> > I find the main issue (as you have mentioned) is that they won't advise of
> a
> > delay while waiting for a part to come into stock until you contact them
> to
> > see where your order is. That said as soon as I enquire they respond
> quickly
> > and keep me updated on when the parts are expected and when the items
> ship.
> > So yeah if you expected to order and get mouser type notifications and
> > delivery times you probably are pretty disappointed :(
> >
> > Yes Mouser is amazing with service but you pay for it, for parts I don't
> > need this week at a great price I don't think you can go past futurlec ;)
> > Also their postage is great unlike like the bloated courier charges that
> > some places insist on.
> >
> > For pots lm394's and ca3080's at a quarter the price of anywhere else I'm
> > more than happy with them......just not if I need them ASAP I guess, in
> > those cases I usually go somewhere local or mouser etc.
> > Anyway while waiting on parts to come in on my last order I realised I
> > forgot to order some other parts and they happily added them to the
> shipment
> > before it came out ;)
> >
> > I guess if you want items shipped out in 24 hours max and are willing to
> pay
> > the extra for the parts and shipping mouser etc are the go but for lots of
> > bang for your buck (if your cool to wait a bit) I don't think futurlec be
> > beat!
> >
> > I've had delays with futurlec but they have always come through, sorry to
> > hear about the delays you've had.
> >
> > B
> >
> > -----Original Message-----
> > From: synth-diy-bounces at dropmix.xs4all.nl
> > [mailto:synth-diy-bounces at dropmix.xs4all.nl] On Behalf Of dj hohum
> > Sent: Tuesday, 5 June 2007 14:18
> > To: synth-diy at dropmix.xs4all.nl
> > Subject: [sdiy] Futurelec Customer Service?
> >
> > Hi All,
> >
> > Based on comments I've read here I just ordered some parts from
> > futurelec. I can't say that I've been happy with the service so far.
> > They charged my card instantly but did not update the status for two
> > weeks. When I emailed them to cancel the order as its status had not
> > changed, let alone shipped, they responded by telling me some part was
> > on backorder and that it will ship soon.
> >
> > I've asked them to ship tomorrow without that part. I don't believe
> > that it's unreasonable to expect either notification of backorder by
> > email or a partial shipment WITHOUT charging my card for the
> > backordered parts.
> >
> > My recent orders from Mouser and Electronics Express were shipped
> > promptly and I'm very satisfied. I'm hesitant to order from futurelec
> > again pending the outcome of this order.
> >
> > Daryl
> >
> > pots  potentiometers alps
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