[sdiy] Futurelec Customer Service?

[Brett Maddaford]

Yeah charging before the order is ready to ship isn't the best service I
guess :(

-----Original Message-----
From: dj hohum [mailto:djhohum at gmail.com] 
Sent: Tuesday, 5 June 2007 15:58 
To: Brett Maddaford
Cc: synth-diy at dropmix.xs4all.nl
Subject: Re: [sdiy] Futurelec Customer Service?

And that they charge your card before they ship. It would go a long
way towards satisfaction if they waited until your order was ready to
ship.

On update they are really not reading my emails and I feel like I'm
dealing with a used car salesman. After this run I should be good for
a while. My junkbox is well stocked for building radios, I just needed
to supplement it with some synth parts.

Once the basics are well stocked I don't mind a longer wait for parts.


On 6/4/07, Brett Maddaford <Brett.Maddaford at mailus.com.au> wrote:
> I find the main issue (as you have mentioned) is that they won't advise of
a
> delay while waiting for a part to come into stock until you contact them
to
> see where your order is. That said as soon as I enquire they respond
quickly
> and keep me updated on when the parts are expected and when the items
ship.
> So yeah if you expected to order and get mouser type notifications and
> delivery times you probably are pretty disappointed :(
>
> Yes Mouser is amazing with service but you pay for it, for parts I don't
> need this week at a great price I don't think you can go past futurlec ;)
> Also their postage is great unlike like the bloated courier charges that
> some places insist on.
>
> For pots lm394's and ca3080's at a quarter the price of anywhere else I'm
> more than happy with them......just not if I need them ASAP I guess, in
> those cases I usually go somewhere local or mouser etc.
> Anyway while waiting on parts to come in on my last order I realised I
> forgot to order some other parts and they happily added them to the
shipment
> before it came out ;)
>
> I guess if you want items shipped out in 24 hours max and are willing to
pay
> the extra for the parts and shipping mouser etc are the go but for lots of
> bang for your buck (if your cool to wait a bit) I don't think futurlec be
> beat!
>
> I've had delays with futurlec but they have always come through, sorry to
> hear about the delays you've had.
>
> B
>
> -----Original Message-----
> From: synth-diy-bounces at dropmix.xs4all.nl
> [mailto:synth-diy-bounces at dropmix.xs4all.nl] On Behalf Of dj hohum
> Sent: Tuesday, 5 June 2007 14:18
> To: synth-diy at dropmix.xs4all.nl
> Subject: [sdiy] Futurelec Customer Service?
>
> Hi All,
>
> Based on comments I've read here I just ordered some parts from
> futurelec. I can't say that I've been happy with the service so far.
> They charged my card instantly but did not update the status for two
> weeks. When I emailed them to cancel the order as its status had not
> changed, let alone shipped, they responded by telling me some part was
> on backorder and that it will ship soon.
>
> I've asked them to ship tomorrow without that part. I don't believe
> that it's unreasonable to expect either notification of backorder by
> email or a partial shipment WITHOUT charging my card for the
> backordered parts.
>
> My recent orders from Mouser and Electronics Express were shipped
> promptly and I'm very satisfied. I'm hesitant to order from futurelec
> again pending the outcome of this order.
>
> Daryl
>
> pots  potentiometers alps
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