[sdiy] Futurelec Customer Service?

[dj hohum]

Hi All,

Based on comments I've read here I just ordered some parts from
futurelec. I can't say that I've been happy with the service so far.
They charged my card instantly but did not update the status for two
weeks. When I emailed them to cancel the order as its status had not
changed, let alone shipped, they responded by telling me some part was
on backorder and that it will ship soon.

I've asked them to ship tomorrow without that part. I don't believe
that it's unreasonable to expect either notification of backorder by
email or a partial shipment WITHOUT charging my card for the
backordered parts.

My recent orders from Mouser and Electronics Express were shipped
promptly and I'm very satisfied. I'm hesitant to order from futurelec
again pending the outcome of this order.

Daryl

pots  potentiometers alps