[sdiy] Re: UPS

[harry]

The big point of the insurance is really for things that get lost along the way.

The insurance establishes the amout of damages foir you to recover if there
IS no package...

I'm amazed that UPS does as well as they do... they break some things but
most times they are pretty good. Those things that arrive broken (I see LOTS
in my work...) are usually truly PACKED incorrectly.

I usually roll the dice and do not insure....

H^) harry

Rob B wrote:

> So, essentially, the insurance isn't really insurance at all, and that is
> what they are banking on.
>
> I say that insurance in general is a scam offhand.
>
> So, taking a picture is one thing, but how do you prove something
> intangible, like something making a sound, remaining in calibration, etc
> etc?
>
> Seems the ball is really all in their court. You should have made the
> bastards pay for your time too, honestly.
>
> The weapons should be used on crappy dishonest lawyers, not attendants. ;)
>
> AIM: cybrgzr0 <--- the last thing is a number
> ----- Original Message -----
> From: "Terry Michaels" <104065.2340 at compuserve.com>
> To: <christian at dslab.com>; "synth" <synth-diy at dropmix.xs4all.nl>
> Sent: Tuesday, November 27, 2001 9:09 PM
> Subject: RE: [sdiy] Oscilloscope
>
> > Message text written by INTERNET:christian at dslab.com
> > >> In case anyone is planning on sending thousands of dollars worth of
> > > equipment via UPS without insuring it, take a look at this FIRST:
> > >
> > > http://homepage.mac.com/simonster/PhotoAlbum3.html
> >
> > hehehe... but if you insure it, and they can break it, it wasnt packaged
> > properly, and they wont pay for it.
> >
> > If they damage it, they tell you it wasnt packaged right.  Then they stick
> > another sticker on it, put your gear back in the SAME (damaged) box, and
> > ship it BACK to the person that sent it.  They give you some bullshit
> story
> > about how they're gonna send it to regional headquarters to "evaluate" the
> > damage, but you call the shipper and they've aleady made plans to ship it
> > back to him...
> >
> > They insure it, they damage it, they decide whose fault it is, they decide
> > if they will pay for it or not (NO).  I even videotaped myself inspecting
> > the box, opening it, and the damage to the item... this dosent help one
> > bit.
> >
> > I had to cause a scene at the UPS depot to get my dented, insured, gear
> > back... gear which I had prepaid for and was being sent back to Texas by
> > the
> > same trolls that screwed it up in the first place... ok... drop it on the
> > tarmac again why dont ya?
> >
> >
> >
> > I took a weapon with me... I almost had to use it.
> >
> > Christian.
> >
> > <
> >
> > Hi Christian:
> >
> > OK, here's my UPS story...
> >
> > Some time back I sold a spare electromagnet for a high power argon laser,
> > and shipped it in the manufacturer's original shipping carton with
> > "delicate instruments" labels on it, to the buyer.  He reported back the
> > electromagnet was non operational and sent it back to me.  Upon arrival I
> > inspected it and found internal structural damage consistent with
> excessive
> > forces being applied to the unit (it was probably dropped from a
> > significant height), and was unrepairable.  The carton did not show
> obvious
> > signs of mishandling.  I filed a damage claim for $900.00, which is the
> > amount I sold it for.  UPS rejected the claim, stating I didn't prove to
> > them the electomagnet wasn't already damaged before I originally shipped
> it
> > !!!   I called UPS and complained but they didn't budge.  So, I filed a
> > small claims court action against UPS for the amount due, and they were
> > served notice to appear in court.  At the appointed time, I appeared
> before
> > a court commissioner along with a district manager for teh local UPS
> > office.  At first the commissioner sided with me, she seemed to be
> > surprised someone would have to take UPS to court just to get them to pay
> a
> > damage claim.   She asked the guy from UPS why they wouldn't pay, and the
> > UPS guy went into the "no proof" issue again.  I pointed out it was
> > unrealistic for everyone who ships via UPS to take pictures of every item
> > before shipping it to prove the item was OK, in fact, probably no one does
> > that, so what other proof do they need?  With that line of reasoning,  why
> > would UPS ever pay any damage claim, because someone could take a broken
> > vase, for example, ship it somewhere, and the recipient could file a
> damage
> > claim and get the value of the vase from UPS.  UPS must pay out on at
> least
> > some damage claims, so the excuse of "no proof the item wasn't already
> > damaged before being shipped" can't be their excuse every time.
> > Unfortunately, the court commissioner decided I couldn't proved the item
> > wasn't already damaged before shipping it, and ruled against me.  That
> only
> > made me more determined, because I knew I was right.  So, I filed an
> > appeal, which meant the claim would then go to a jury trial.  When it got
> > down to two days before the trial, I got a phone call from the legal
> > department at UPS' corporate headquarters.  They offered to settle the
> case
> > for my original claim amount, I accepted, they sent me $900.00, and that
> > was the end of it.  They probably figured it wasn't worth it to pay their
> > corporate attorneys to defend their position in front of a jury for a
> > damage claim, not to mention possible bad publicity.
> >
> > Terry Michaels

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